IPT public access: Failed

Question

IPT public access: Failed

Closed this issue 6 days ago · 14 comments

vechocho commented 14 days ago

We have three IPT instances and in all the IPT public access appears as failed

The URL's for the IPT installations are:

Someone has a similar problem?

Answer 1 · 2024-11-12T17:58:12.000Z

The site appears down from here, and from https://downforeveryoneorjustme.com/

https://check-host.net/check-http?host=patrimonio.ambiente.gob.ec shows it working in the USA and Brazil, but nowhere else. It could be an issue with your institution's firewall or network.

Answer 2 · 2024-11-12T17:58:40.000Z

Thank you for contacting us.

I can't access you IPTs here - connection time out

Answer 3 · 2024-11-12T19:40:05.000Z

I just check the IPT and the server is up here and there is no firewall for the webpage.

Answer 4 · 2024-11-13T07:50:33.000Z

Unfortunately the server is still not accessible from most of the world, including Denmark. This is probably something your IT department or network team will need to investigate.

See https://check-host.net/check-http?host=patrimonio.ambiente.gob.ec or https://www.uptimia.com/website-availability-test/141e8f6f or https://www.site24x7.com/tools/check-website-availability.html

Answer 5 · 2024-11-19T16:50:05.000Z

Someone on the secretariat can see if they can access mail.ambiente.gob.ec?

Answer 6 · 2024-11-19T16:52:11.000Z

I can say that I can't acces it from Kazakhstan.

Answer 7 · 2024-11-19T17:10:57.000Z

We don't have any block from here, we don't know what else to do.

Answer 8 · 2024-11-19T17:27:42.000Z

I can access http://mail.ambiente.gob.ec, though it redirects to https://mail.ambiente.gob.ec which is blocked by a firewall.

I cannot access either http://patrimonio.ambiente.gob.ec or https://patrimonio.ambiente.gob.ec

This is nothing to do with the IPT, it is a network problem. You need to ask your IT department or network administrators; the people who control your IP range 190.152.46.0/24, for help. That might be cnt.gob.ec.

GBIF's servers are in 130.225.43.0/24, which is present on the internet as part of Denmark's academic network, AS1835

Answer 9 · 2024-11-20T14:12:07.000Z

I just talk with my IT and they told me that they dont have any special firewall for the domain and it is published and propagated.

I dont know what else to do.

Answer 10 · 2024-11-20T15:00:33.000Z

Have you shown them the public testing page I've been using, for an HTTP connection (port 80) https://check-host.net/check-http?host=patrimonio.ambiente.gob.ec ? It clearly has many red entries for your server.

I can connect to an Alfresco service running on http://patrimonio.ambiente.gob.ec:8080/, but I cannot connect to http://patrimonio.ambiente.gob.ec/ (port 80) or https://patrimonio.ambiente.gob.ec/ (port 443).

The public checker also reports being able to connect on port 8080: https://check-host.net/check-http?host=patrimonio.ambiente.gob.ec%3A80 but not port 80.

Answer 11 · 2024-11-20T15:03:39.000Z

https://downforeveryoneorjustme.com/patrimonio.ambiente.gob.ec also reports the site is down.

Answer 12 · 2024-11-21T13:24:54.000Z

Can you have a look to the SSL certificate? the only thing that change is that te ssl certificate was updated on November 5.

Answer 13 · 2024-11-21T14:05:02.000Z

I cannot connect at all, so I don't see any certificate.

I'm sorry, but there is nothing more I can do. This is not a problem with the IPT, it is a problem with your institution's network, or your ISP, or a very strange setting that's on your server (TTL, net.ipv4.ip_default_ttl?).

Please show https://check-host.net/check-http?host=patrimonio.ambiente.gob.ec to your IT people and work with them to see why most locations show "Connection timed out" errors.

Answer 14 · 2024-11-25T19:36:02.000Z

I just take off the SSL from the webpage and it works normally. I'll try to see what happen whit the SSL next year.