Control panel doesn't open

Question

Control panel doesn't open

Closed this issue 3 months ago · 5 comments

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Environment Details

Please provide the following details about your environment.

Linux Distribution and Version

Distribution: LinuxMint
Version: 21.3

Kernel Version

Kernel version: 6.5.0-26-generic

Kernel Messages

(paste output from dmesg | grep -A 5 -B 5 -i focusrite here)

[    2.272447] i915 0000:00:02.0: [drm] Protected Xe Path (PXP) protected content support initialized
[    2.280605] usb 3-6: new high-speed USB device number 3 using xhci_hcd
[    2.437694] usb 3-6: New USB device found, idVendor=1235, idProduct=8212, bcdDevice= 6.45
[    2.437702] usb 3-6: New USB device strings: Mfr=1, Product=3, SerialNumber=2
[    2.437706] usb 3-6: Product: Scarlett 4i4 USB
[    2.437708] usb 3-6: Manufacturer: Focusrite
[    2.437710] usb 3-6: SerialNumber: D8QF64K0986C8A
[    2.488270] [drm] Initialized i915 1.6.0 20201103 for 0000:00:02.0 on minor 0
[    2.491235] ACPI: video: Video Device [GFX0] (multi-head: yes  rom: no  post: no)
[    2.492279] input: Video Bus as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input3
[    2.534429] fbcon: i915drmfb (fb0) is primary device
--
[    4.832033] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input12
[    4.832060] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input13
[    4.832096] input: HDA Intel PCH HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input14
[    4.878496] iwlwifi 0000:00:14.3: base HW address: 80:38:fb:5f:0a:ff
[    4.924707] iwlwifi 0000:00:14.3 wlo1: renamed from wlan0
[    6.166334] usb 3-6: Focusrite Scarlett Gen 3 Mixer Driver 6.5-v1.0 enabled (pid=0x8212); report any issues to https://github.com/geoffreybennett/scarlett-gen2/issues
[    6.193338] usb 3-6: Firmware version 1605
[    6.197266] usb 3-6: Quirk or no altest; falling back to MIDI 1.0
[    6.197538] usbcore: registered new interface driver snd-usb-audio
[    6.299253] zfs: module license 'CDDL' taints kernel.
[    6.299256] Disabling lock debugging due to kernel taint

Focusrite Interface Series and Model

Series: Scarlett 3rd gen
Model: 4i4

Audio System

PulseAudio
JACK
PipeWire

Issue Description

At this point, I'm just trying to run the GUI. I downloaded the release alsa-scarlett-gui_0.4.0_amd64.deb and installed it. It did not produce any errors during install but when I invoke it from the menu, nothing appears.

I'm willing to try building it (as described here) but, given a release is available, wanted to try success via that route, first.

Thank you for helping improve alsa-scarlett-gui!

Answer 1 · 2024-03-30T00:58:01.000Z

Hi @RodBarnes,

Could you try running it from the command-line: alsa-scarlett-gui and paste the output here please.

Thanks,
Geoffrey.

Answer 2 · 2024-03-30T01:51:55.000Z

Well, now I don't know what to think. I just reinstalled it a third time to try this and it is now working.

Previously, here's what I did: I installed the GUI the first time and it would not appear but this was before I had installed the driver. So, after learning what I needed to do there, I uninstalled the GUI, downloaded and built the driver, rebooted, and confirmed the driver via the dmesg command. I then installed the GUI again and it still would not appear. I just now installed it again, and ran it from the command line and it appeared (though, it did display the message, at bottom). I then closed it and invoked it from the menu, and it again appeared. So, not sure what was happening before but it seems to be working now.

Maybe it took running it from the command-line once, which I had not done before?

I tried the controls and they all seem to work. So, sorry for the false alarm I guess... But, I'll be making a donation for all your work on this. Astounding.

The message I saw when running it from the command line:
Firmware directory /usr/lib/firmware/scarlett2 does not exist

Answer 3 · 2024-03-30T03:05:17.000Z

@RodBarnes I found the issue; the deb package is missing the dependency on Gtk4. I'll figure out how to add that to the deb package and make a new release. I guess at some point in trying things you installed the libgtk-4 package.

The "Firmware directory...does not exist" message will go away if you sudo mkdir /usr/lib/firmware/scarlett2. You could also install the firmware from https://github.com/geoffreybennett/scarlett2-firmware but you are already on the latest firmware, so that won't do much.

Thank you for your support!

Answer 4 · 2024-03-30T03:14:50.000Z

I guess at some point in trying things you installed the libgtk-4 package.

That explains it. When I couldn't get it to work before, I went to the build page and began installing the prerequisites:
sudo apt -y install git make gcc libgtk-4-dev libasound2-dev libssl-dev

But, then I decided to put that on hold and first check why the downloaded release didn't work. I did see the message on that page about requiring GTK4 libraries. Just didn't connect that adding them might fix the release install. :)