github/SoftU2F

Install failed on MacOS Sierra 10.12.6

Closed this issue · 3 comments

mu-arch commented

The installer fails during the last step with the text "The installation failed."

Strangely the program's icon does appear in the applications folder, however, does not respond when opened.

screen shot 2017-07-24 at 8 27 32 pm

btoews commented

Thanks for opening this, and sorry the installer didn't work. I'd appreciate it if you could check a few things for me:

  1. Can you share the relevant contents from /var/log/install.log? Maybe the past day's worth of logs if you aren't sure what' relevant. We can email if you aren't comfortable posting logs in a public issue.
  2. Does /Library/Extensions/softu2f.kext exist?
  3. Does ~/Library/LaunchAgents/com.github.SoftU2F.plist exist?
  4. What is the output of ps aux | grep -i softu2f?
  5. What is the output of sudo kextstat -b com.github.SoftU2FDriver?
alexandernilsson commented

I'm also seeing this error, and I think it's caused by my UNIX username having a space in it (I know, I know, unfortunately I can't change it).

The installer dies in the ./postinstall script, and should be fixed by changing this line to: chown "${USER}:staff" $LAUNCH_AGENT_PLIST

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stephenyeargin commented

Also worth noting that it prompts the user to approve the System Extension by going to System Preferences > Security & Privacy and clicking the "Allow" button at the bottom of the first pane. After doing that, my user stephen (no spaces) worked fine with the Installer.