[GLPI 10.0.12] - I can no longer add tickets
RobertoMarcelino opened this issue · 2 comments
RobertoMarcelino commented
Code of Conduct
- I agree to follow this project's Code of Conduct
Is there an existing issue for this?
- I have searched the existing issues
Version
10.0.12
Bug description
After upgrading from version 10.0.11 to 10.0.12, I can no longer add tickets.
``
Relevant log output
[2024-02-08 14:57:25] glpisqllog.ERROR: DBmysql::doQuery() in /var/www/html/glpi/src/DBmysql.php line 403
*** MySQL query error:
SQL: INSERT INTO `glpi_tickets` (`name`, `content`, `entities_id`, `date`, `type`, `itilcategories_id`, `status`, `requesttypes_id`, `urgency`, `impact`, `priority`, `locations_id`, `actiontime`, `slas_id_tto`, `slas_id_ttr`, `olas_id_tto`, `olas_id_ttr`, `users_id_lastupdater`, `users_id_recipient`, `global_validation`, `slalevels_id_ttr`, `sla_waiting_duration`, `time_to_resolve`, `olalevels_id_ttr`, `ola_ttr_begin_date`, `ola_waiting_duration`, `internal_time_to_resolve`, `time_to_own`, `ola_tto_begin_date`, `internal_time_to_own`, `date_creation`, `date_mod`) VALUES ('Desligar servidores', '<p>Desligar servidores.</p>', '11', '2024-02-08 14:57:24', '2', '408', '1', '2', '3', '3', '3', '13', '0', '3', '4', '3', '4', '6', '6', '1', '7', '', '2024-02-12 14:57:24', '0', '2024-02-08 14:57:24', '', '2024-02-12 14:57:24', '2024-02-08 18:57:24', '2024-02-08 14:57:24', '2024-02-08 18:57:24', '2024-02-08 14:57:24', '2024-02-08 14:57:24')
Error: Incorrect integer value: '' for column `glpi`.`glpi_tickets`.`sla_waiting_duration` at row 1
Backtrace :
src/DBmysql.php:1380 DBmysql->doQuery()
src/CommonDBTM.php:729 DBmysql->insert()
src/CommonDBTM.php:1342 CommonDBTM->addToDB()
front/ticket.form.php:80 CommonDBTM->add()
public/index.php:82 require()
{"user":"6@xxxxxx"}
[2024-02-08 15:00:50] glpisqllog.ERROR: DBmysql::doQuery() in /var/www/html/glpi/src/DBmysql.php line 403
*** MySQL query error:
SQL: INSERT INTO `glpi_tickets` (`name`, `content`, `entities_id`, `date`, `type`, `itilcategories_id`, `status`, `requesttypes_id`, `urgency`, `impact`, `priority`, `locations_id`, `actiontime`, `slas_id_tto`, `slas_id_ttr`, `olas_id_tto`, `olas_id_ttr`, `users_id_lastupdater`, `users_id_recipient`, `global_validation`, `slalevels_id_ttr`, `sla_waiting_duration`, `time_to_resolve`, `olalevels_id_ttr`, `ola_ttr_begin_date`, `ola_waiting_duration`, `internal_time_to_resolve`, `time_to_own`, `ola_tto_begin_date`, `internal_time_to_own`, `date_creation`, `date_mod`) VALUES ('Desligar servidores', '<p>Desligar servidores.</p>', '11', '2024-02-08 15:00:50', '2', '408', '1', '2', '3', '3', '3', '13', '0', '3', '4', '3', '4', '6', '6', '1', '7', '', '2024-02-12 15:00:50', '0', '2024-02-08 15:00:50', '', '2024-02-12 15:00:50', '2024-02-08 19:00:50', '2024-02-08 15:00:50', '2024-02-08 19:00:50', '2024-02-08 15:00:50', '2024-02-08 15:00:50')
Error: Incorrect integer value: '' for column `glpi`.`glpi_tickets`.`sla_waiting_duration` at row 1
Backtrace :
src/DBmysql.php:1380 DBmysql->doQuery()
src/CommonDBTM.php:729 DBmysql->insert()
src/CommonDBTM.php:1342 CommonDBTM->addToDB()
front/ticket.form.php:80 CommonDBTM->add()
public/index.php:82 require()
{"user":"6@xxxxxx"}Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
No response
Anything else?
No response
RobertoMarcelino commented
Thank you very much.