Suggestion for improvement in GLPI 11 RC5 follow-up notification
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Contribution description
Good afternoon, everyone!
I would like to leave a suggestion for improvement here, as I noticed that GLPI 11 remains the same as 10 in this regard.
When you approve the solution to the call, regardless of whether you include a response in the solution or include a message, it adds “solution approved” below or the comment you posted.
However, this is treated as a follow-up, so when you have follow-up notifications enabled, it ends up generating one more follow-up notification after the solution is approved. This ends up being unnecessary because the user will see that the response is what they put in the solution approval.
The suggestion is to improve this part so that it does not generate an additional follow-up for this, keeping only follow-ups from other moments when the call is still open.
This is our suggestion for improving the feature. Thank you for your attention!
For a moment, I forgot that you now have the option to filter notifications, so please disregard this issue!
Leaving the follow-up notification filter set to unresolved status only resolves this issue, which still occurs in version 10. Very good!