500 error on hit button "Add resolution notes" by slack integration
Closed this issue · 1 comments
fish0373 commented
What went wrong?
What happened:
-
How do we reproduce it?
- Install Slack Oncall Plugin
- Setup Slack notification
- Send demo alert
- go to slack hit button "Add resolution notes"
- show result code 500
Grafana OnCall Version
oncall v1.11.5
Product Area
Chatops
Grafana OnCall Platform?
Docker
User's Browser?
No response
Anything else to add?
2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Request id: None
2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Organization: <property object at 0x7f5b77cb3a60>: <django.db.models.query_utils.DeferredAttribute object at 0x7f5b7394c3b0>
2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views SlackUserIdentity detected: g112233445598
2024-11-15 03:06:06 source=engine:app google_trace_id=none logger=apps.slack.views Routing to <class 'apps.slack.scenarios.resolution_note.ResolutionNoteModalStep'>
2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=apps.slack.client Slack API call error! slack_team_identity=1 args=('views.open',) kwargs={'json': {'trigger_id': '8046495381521.7829527176215.dbfa903d3247cb3fad6cd66e275cb87a', 'view': {'blocks': [{'type': 'image', 'title': {'type': 'plain_text', 'text': 'You can add thread messages as resolution notes using the message shortcut'}, 'image_url': 'http://172.24.120.115:8080/static/images/resolution_note.gif', 'alt_text': 'You can add thread messages as resolution notes using the message shortcut'}], 'type': 'modal', 'title': {'type': 'plain_text', 'text': 'Resolution notes'}, 'private_metadata': '{"organization_id": 1, "alert_group_pk": 8360}'}}} status=200 error=invalid_arguments response={'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}
2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=django.request Internal Server Error: /slack/interactive_api_endpoint/
Traceback (most recent call last):
File "/etc/app/apps/slack/client.py", line 128, in api_call
response = super().api_call(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 156, in api_call
return self._sync_send(api_url=api_url, req_args=req_args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 187, in _sync_send
return self._urllib_api_call(
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/base_client.py", line 317, in _urllib_api_call
).validate()
^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/slack_response.py", line 199, in validate
raise e.SlackApiError(message=msg, response=self)
slack_sdk.errors.SlackApiError: The request to the Slack API failed. (url: https://www.slack.com/api/views.open)
The server responded with: {'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 197, in _get_response
response = wrapped_callback(request, *callback_args, **callback_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/django/views/decorators/csrf.py", line 56, in wrapper_view
return view_func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/django/views/generic/base.py", line 104, in view
return self.dispatch(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 509, in dispatch
response = self.handle_exception(exc)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 469, in handle_exception
self.raise_uncaught_exception(exc)
File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 480, in raise_uncaught_exception
raise exc
File "/usr/local/lib/python3.12/site-packages/rest_framework/views.py", line 506, in dispatch
response = handler(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/etc/app/apps/slack/views.py", line 405, in post
step.process_scenario(slack_user_identity, slack_team_identity, payload)
File "/etc/app/apps/slack/scenarios/resolution_note.py", line 424, in process_scenario
self._slack_client.views_open(trigger_id=payload["trigger_id"], view=view)
File "/usr/local/lib/python3.12/site-packages/slack_sdk/web/client.py", line 4606, in views_open
return self.api_call("views.open", json=kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/etc/app/apps/slack/client.py", line 153, in api_call
raise error_class(e.response) from e
apps.slack.errors.SlackAPIError: Slack API error! Response: {'ok': False, 'error': 'invalid_arguments', 'response_metadata': {'messages': ['[ERROR] downloading image failed [json-pointer:view/blocks/0/image_url]']}}
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.12/site-packages/django/core/handlers/exception.py", line 55, in inner
response = get_response(request)
^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 199, in _get_response
response = self.process_exception_by_middleware(e, request)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/django/core/handlers/base.py", line 362, in process_exception_by_middleware
response = middleware_method(request, exception)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/etc/app/apps/social_auth/middlewares.py", line 20, in process_exception
url_builder = UIURLBuilder(request.user.organization)
^^^^^^^^^^^^^^^^^^^^^^^^^
AttributeError: 'AnonymousUser' object has no attribute 'organization'
2024-11-15 03:06:07 source=engine:app google_trace_id=none logger=root inbound latency=0.820985 status=500 method=POST path=/slack/interactive_api_endpoint/ user_agent=Slackbot 1.0 (+https://api.slack.com/robots) content-length=10443 slow=0
2024-11-15 03:06:07 source=engine:uwsgi status=500 method=POST path=/slack/interactive_api_endpoint/ latency=0.825932 google_trace_id=- protocol=HTTP/1.0 resp_size=385 req_body_size=10443
joeyorlando commented
hello 👋
I see you're running v1.11.5, I believe 07d289b (which was included in the v1.12.0) may fix this issue you're seeing. Can you try upgrading and see if you still hit this?
I'm going to close this for now, but if you're still hitting it, we can reopen.