grafana/oncall

Add Link/Button to Alert Group Details

x82423990 opened this issue · 2 comments

x82423990 commented

What would you like to see!

Feature Request: Add a Button or Link to Alert Group Details in Slack Notifications 🙏

Background

Currently, when we receive Slack notifications for alerts, there’s no direct way to jump to the corresponding Alert Group detail page. We have to manually navigate through the UI, which is time-consuming—especially during on-call shifts.

It would be super helpful if Slack messages could include a button or link that takes us straight to the Alert Group details.

What We Need

  1. A Button in Slack Notifications
    Add a button (e.g., View Details) that links to the Alert Group detail page:
    https://example.com/alert-group/<group_id>

  2. Support for Variables in Templates
    Alternatively, allow variables like web_link or group_id in the Slack message template so we can manually craft the link.

Why This Matters

  • Saves Time: Direct access to Alert Group details improves efficiency.
  • Faster Incident Response: Especially critical during high-pressure situations.
  • Better Usability: A small change that makes a big difference for on-call engineers.

Thank You!

If this feature is possible, it would be a game-changer for us. And if there’s already a way to do this, please point us in the right direction. Thanks for all your hard work on OnCall! 🙌

Product Area

Alert Flow & Configuration

Anything else to add?

No response

github-actions commented

The current version of Grafana OnCall, at the time this issue was opened, is v1.13.5. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you 😄!

updogliu commented

The slack plugin already has the link, which isself.alert_group.web_link, but currently only shows when the alerts_count of the group is larger than 1. So adding an always-showing "Alert Group" link or button shouldn't take much work. Wish to see it!

    def render_alert_group_blocks(self) -> Block.AnyBlocks:
        blocks: Block.AnyBlocks = self.alert_renderer.render_alert_blocks()
        alerts_count = self.alert_group.alerts.count()
        if alerts_count > 1:
            text = (
                f":package: Showing the last alert only out of {alerts_count} total. "
                f"Visit <{self.alert_group.web_link}|the plugin page> to see them all."
            )
            blocks.append({"type": "context", "elements": [{"type": "mrkdwn", "text": text}]})
        return blocks