guenard/helpscout-exporter

How to do it?

ekamran opened this issue · 6 comments

ekamran commented

I'm in desperate need to extract data from HelpScout,
I wish if I knew, How to use this in the first place.

Any guidance to get started?

ekamran commented

I'm in desperate need to extract data from HelpScout,
I wish if I knew, How to use this in the first place.

Any guidance to get started?

Everything went well except the last part where the EXPORT needs to happen in the background, it says COMMAND NOT FOUND.

guenard commented

@ekamran I don't know if you are on a Linux or macOS system but it seems that the nohup command does not exist for you. This command is required if you want to detach the running command from your current login/user (useful in a remote server context for example).

To run in background only, you just have to add & at the end of the command as shown here.

Be aware that running a command in background is optional for this script. If you can keep your Terminal / Console opened for a long time, you shouldn't worry about that.

But if you have to export lots of conversations and it takes far too long to wait, you better run this script on a remote server that will stays up and online during the export (and in that case, running with a detached user + in background will be mandatory as you won't keep the SSH connection opened for too long).

ekamran commented

@guenard Sorry for the confusion, but I'm stuck on the THIRD STEP.

It says command not found.

I'm on Mac.

guenard commented

OK so maybe something failed while running steps 1 or 2.

What do you have when you run ls ~/.composer/vendor/bin ?

ekamran commented

helpscout-exporter

That's it.

guenard commented

@ekamran ok so if you have the command but it says "COMMAND NOT FOUND" when you run the script, it may be that you forget this part of the documentation:

Add Composer global binaries to your path with export PATH=$HOME/.composer/vendor/bin:$PATH (add this line to your ~/.profile or ~/.bashrc).

(or just run export PATH=$HOME/.composer/vendor/bin:$PATH in your Terminal)

If that still does not work and you still have "COMMAND NOT FOUND", just run the command in step 3 like this:

~/.composer/vendor/bin/helpscout-exporter -o ~/helpscout-data/ > ~/helpscout-export.log &