Notifications for staff not working

Question

Notifications for staff not working

Opened this issue 3 years ago · 3 comments

Hi all

i have configured this feature but for some reason it is not sending any notifications when an user creates a new tickets.

Answer 1 · 2021-08-19T06:00:27.000Z

There is an unreleased resolution to this. Just replace the contents of your current Tickets.php with the contents linked below.

https://github.com/helpdesk-z/helpdeskz-dev/blob/master/hdz/app/Libraries/Tickets.php

Answer 2 · 2021-11-22T10:38:21.000Z

Bit late but this doesn't seem to be working for me. In any situation where an email should be sent it is simply not sending one. Any clues?

Answer 3 · 2022-11-10T13:59:44.000Z

@PedroJACorreia Have you replaced your original Tickets.php with the contents of the above file? Anything in your server logs that might give you a clue?