home-assistant/core

Issue with Overkiz and Hexaom HexaConnect integration : Too many requests, try again later

Simondu43 opened this issue · 1 comments

Simondu43 commented

The problem

Hello,

I added Overkiz to my Home Assistant platform, but I am getting an issue with Hexaom HexaConnect server integration. Indeed, my credentials are correctly recognized and I am able to get all my devices and sensors in Home Assistant, but after a few minutes the polling is getting an issue. I get the error message for all sensors and devices : “xxx” is now unavailable. In Overkiz integration I have the message : Too many requests, try again later.

So I contacted HexaConnect support, and they are not aware of any limitation with Home Assistant : for example count locking after a few polls or to many requests on their server. They asked me to contact Home Assistant support.
Is there a way to limit the number of requests that are sent to Hexaom HexaConnect server, the polling interval, or the number of parallel requests that are sent from Home Assistant server ? That could be the issue

Regards.

What version of Home Assistant Core has the issue?

core-2024.10.3

What was the last working version of Home Assistant Core?

NA

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Overkiz

Link to integration documentation on our website

https://www.home-assistant.io/integrations/overkiz

Diagnostics information

config_entry-overkiz-01JAJBBHE576D0PA0G28CXS7G5.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant commented

Hey there @iMicknl, @vlebourl, @tetienne, @nyroDev, @Tronix117, @alexfp14, mind taking a look at this issue as it has been labeled with an integration (overkiz) you are listed as a code owner for? Thanks!

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