Error when settgin up home connect integration

Question

Error when settgin up home connect integration

Rainerlan opened this issue 8 days ago · 20 comments

The problem

Getting message "404 Not Found: Requested route ('hca-reu-production.hcf-bshg.com') does not exist.", when trying to (re-)setup home connect

What version of Home Assistant Core has the issue?

core-2024.10.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

home connect

Link to integration documentation on our website

https://www.home-assistant.io/integrations/home_connect/

Diagnostics information

When trying to fix a "token expired" error by th integration, I tried to re-install it

Logger: homeconnect
Quelle: components/home_connect/api.py:72
Erstmals aufgetreten: 09:23:28 (1 Vorkommnisse)
Zuletzt protokolliert: 09:23:28

Token expired.

1st I deleted the device (dishwasher) from the integration
Then I removed the "login information"
Then I tried to re-install the integration, adding my Client ID and Client Secret.
When I select "add" (Hinzufügen), the above message "404 Not Found: Requested route ('hca-reu-production.hcf-bshg.com') does not exist." appears.

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

jan-wern commented 8 days ago

Same here

Answer 1 · 2024-10-19T13:41:35.000Z

Hey there @DavidMStraub, mind taking a look at this issue as it has been labeled with an integration (home_connect) you are listed as a code owner for? Thanks!

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Answer 2 · 2024-10-19T13:49:28.000Z

Same here.
But I also tried to reinstall the Android App on my smartphone and are getting a failure message.
So I think the problem is on the home connect server side.

Unfortunately the "hotline" is not working during the weekend.

Answer 3 · 2024-10-19T13:55:32.000Z

My home connect integration stoped working as well probably a server side issue since nothing changed on my side
Always the same *&^$%&^%#^% with integrations that depend on the cloud!

Answer 4 · 2024-10-19T14:18:44.000Z

Same here integration stoppt working
think its a Server issue

error massege: Error setting up entry karl-müller@irgendwas for home_connect

Answer 5 · 2024-10-19T14:22:58.000Z

same here - is this integration still supported in home assistant? I mean, it looks quite abandoned project.

Answer 6 · 2024-10-19T14:25:24.000Z

Same issue here. Seems to be broken

Answer 7 · 2024-10-19T15:13:13.000Z

same here, server-side issue

Answer 8 · 2024-10-19T15:13:30.000Z

Since a few days now this integration has issues, though I'd say they are server side. First I thought my API token was expired, but this is not the case. While resetting it up I had loads of issues, but in the end it worked again on Thursday. Though yesterday problems came back without having touched Home Assistant configuration.

homeassistant.log mentions lines like:
homeconnect.api.HomeConnectError: {'key': '503', 'description': 'Home Connect subsystem not available. Please try it again.'}
requests.exceptions.HTTPError: 504 Server Error: Gateway Time-out for url: https://api.home-connect.com/api/homeappliances/events

The regular IOS app has intermittent issues as well. Currently even displaying the image below (in Dutch) when launching it.

Answer 9 · 2024-10-19T16:41:05.000Z

same problem recently

Answer 10 · 2024-10-19T17:24:15.000Z

same problem recently

Answer 11 · 2024-10-19T17:27:40.000Z

IT seem that the Servers in Home Connect Site are down, No Problem of Homeassistent

Answer 12 · 2024-10-19T17:29:31.000Z

Same here.

Huge problems this week. Worked in between for some hours.
Deleted Home Connect developer application and created new one. Newly trying to register Home Connect in HA fails now completely.

In the app all week long there is a message, that there are connection dropouts and that it will work soon again. Also contacted Siemens support - they have no clue at all...

Answer 13 · 2024-10-19T18:02:57.000Z

It's an issue on the Home connect server side.
In the Bosch app there is a note that they have an issue and they are working on it.

Answer 14 · 2024-10-19T18:29:18.000Z

Notification in Home Connect app as well.

Answer 15 · 2024-10-19T21:36:37.000Z

It is OK again.

Answer 16 · 2024-10-19T22:00:37.000Z

Indeed it's working again - wondering for how long...

Answer 17 · 2024-10-19T23:05:24.000Z

My integration still dont wants to start what can i do?

edit: Full restart of HA fixed it lets see how long its working

Answer 18 · 2024-10-19T23:08:04.000Z

My integration still dont wants to start what can i do?

edit: Full restart of HA fixed it lets see how long its working

Reload the device/integration