The "create password" process for new user fails

Question

The "create password" process for new user fails

Closed this issue 4 months ago · 8 comments

Describe the bug
When a new user tries to create a password, the process fails. As a consequence, the user cannot login to their account.

To Reproduce
Steps to reproduce the behavior:

Create a new user
Open the link to create a password in the welcome email
Use the form to provide a password and click save
See error

Expected behavior
The user must be able to create a password that can use to log in their account.

Screenshots

Error message

Device (please select all that apply)

Desktop
Mobile

Browser
Safari 17.5 on MacOS 12.7.5

Answer 1 · 2024-05-29T11:55:55.000Z

Thanks for the report @aphilop
This must be related to the recent hotfix. I'm taking care immediately.

Answer 2 · 2024-05-29T12:21:58.000Z

This not reproducible on the password recovery flow. That provides a workaround. The users can request a password recovery themselves to gain access to their account. I'm downgrading the severity.

As a side note, this is not reproducible in local/blank-state instances.

Answer 3 · 2024-05-29T12:28:37.000Z

In fact, I'm not longer able to reproduce this. May have it been a result of a race condition during today's deploy? Doesn't seem to make sense but I find no explanation.

@aphilop are you still experiencing this? If not, let's monitor the problem.

Answer 4 · 2024-05-29T12:34:04.000Z

@fnocetti Thanks for looking at this.
I can reproduce this also in the reset password process.

The error messages in the console:

Answer 5 · 2024-05-29T13:26:10.000Z

@aphilop I still can't reproduce this again.
Maybe you are reusing the links for the second tests? Can you please try the whole flow? Generating a new password reset, or creating a new user?
We tried in you instance, and I originally got the error, but after that I was able to successfully go through the flows.
I strongly suspect that this is a one time thing on the first ever try after we changed the strategy.

Answer 6 · 2024-05-29T13:47:06.000Z

@fnocetti

I tried again the following:

Create a new user and then create a new password: now it works
Reset password for the new user: now it works

I will ask the colleugues who first experienced the problem to check again and if they report also that is working, I will close the issue.

Thanks for the support!

Answer 7 · 2024-05-29T14:00:31.000Z

The colleagues reported that this is working again. I am closing this.

Answer 8 · 2024-06-06T12:55:36.000Z

Closing as fixed.
For the record, the problem was that the expiration timestamp for the restore record was being set in wrong way.