Missing IOTA and now unable to login
Opened this issue · 15 comments
Missing IOTA
Showing zero balance
- Made the purchase, transferred to IOTA Wallet and confirmed IOTA was there
- Changing Nodes and reattaching tangle
- Installing latest version of wallet
- Attempted to reATTACH from following site: http://www.reattach.online/
- Now unable to login using my Seed ...Stuck at login screen
Expected behavior: Not sure
Actual behavior: If I knew the answer to this, I would not be seeking assistance
Versions. Lite Wallet
[OS Version] Win10
[Wallet Version] 2.5.7
Please Advise
Hey @Padmin29 , which node do you use for the Light Wallet?
And: Are you able to log in with a completely new seed?
To be clear, you're able to login with your seed? Sound's like you're able to log in and just having the zero value issue.
If you want to, you can post your IOTA address (NOT seed) where your IOTAs should be and I will have a look at the transaction. Sometimes, there are transactions which seems to "stuck" in the pending process.
It doesn't look like there's any transactions associated with that address. Can you provide some information about when you last saw a balance in your wallet? That might help us figure out what the issue is
Hey @Padmin29 ,
I had a look into your IOTA addresses. At first, I must mention that this address
CKWDZTHYHKH9SE9AU9CKZY9MLT9WWDMQDZCBKFOIIBURQRXYNETFUHPJLTRBPFJZM9BVNJBTNQQRPBFCXZMS9IUN9C
isn't attached to the tangle, which means, that this address doesn't exist on the tangle. I guess, that you created the address, but didn't attached it to the tangle.
Secondly, this address
EJGZPE9EYPMLUIPWVPFQOC9STSMWE9OPR9HHEEJZMPDO AZPGGDKAPVIWOYVWQOAGZMCUNUZDGAKHQMVWDPRYRODJD
doesn't exists at all. There's a letter missing. See third.
Thirdly, this address
EJGZPE9EYPMLUIPWVPFQOC9STSMWE9OPR9HHEEJZMPDOEAZPGGDKAPVIWOYVWQOAGZMCUNUZDGAKHQMVWDPRYRODJD
is the interest one. You can have a look on the address here: https://thetangle.org/address/EJGZPE9EYPMLUIPWVPFQOC9STSMWE9OPR9HHEEJZMPDOEAZPGGDKAPVIWOYVWQOAGZMCUNUZDGAKHQMVW
On January 8, 2018 22:18:58, there is the confirmed transaction of 105.452 Mi. Everything fine. But on January 23, 2018 10:27:55 all the 105.452 Mi were transferred to that address: https://thetangle.org/address/XADKVAWYYUXBMRKSPSRASKYBAZGMBUUNC9KISHSAWJRSEQDHXRUDALUNFDFUJXJSJRLPKQPADFY9WGSKW
If you have a look on that address, you can see your 105.452 Mi (at January 23, 2018 10:27:55) and several other transactions.
On February 3, 2018 16:50:58 the complete amount of this address (516.732 Mi) was transfered to two different addresses. You can see this by following the last bundle link: https://thetangle.org/bundle/OQEAHUETCVQZBDIKFRFXDIEEJIGVYVGKRBNPFHCETXPHGTFLPOUKLLDDYICGCJFTERBFHDKPWTCRNLAVX
That's the typical operating mode of steeling IOTAs. And no, there is no chance to bring back your IOTAs or find out who's behind it.
For me, it looks like someone else had access to your seed and transfered all your IOTAs to his own address.
Fourthly, this address
RV9SGWLFIHPUMTAWJYDZKILJMANCGKHEFX9HLCYIDY9RXTKJMFARRBAYSMYVZ9ILYNDPZSTSPUMGEAJFWBCVPHK9RX
has just zero value transactions. Seems everything ok with that one.
You guys would know better than me but I believe the wallet address changes every time you receive ..these are other addresses that I've used
You're completely right. For every receive, you have to create a new address. And you have to attach this address to the tangle first. Then, you're able to receive IOTAs to that address.
Back to the seed topic and steeling IOTAs: How did you create your seed? Is there any chance you created it online or that someone else had a chance to get to know your seed? Because from a technical view, everthing worked fine and as it should.
You're absolutely right... but for the normal "I want to receive some IOTAs" use, it's recommended.
@Padmin29 unfortunately, as @lo5tinpr0 said, your funds may have been stolen. The time of the transactions coincides with a period that a lot of IOTA were stolen due to a malicious seed generator. Is it possible that you used a seed generator such as iotaseed.io or iotaseedgenerator.org?
Yep, @Padmin29 nr. 1 rule with IOTA: Never use (online-) seed generators! Never, never, never!
If you want to create a random 81 character string you're free to use so called password managers e.g. KeePass 2. Creating a safe seed and store it properly is the most important thing using IOTA.
All the best for the future. This issue might be closed.
hey @lo5tinpr0 , how do you read from what address to what address iota is transferred from and to? Binance is asking me to tell them what my deposit address is on their exchange, but my iota wallet is no longer listing the history transactions since the update. My balance shows but not how many iota i have received or sent and where to and from.
Hey @kons233 , I made a short video for you, showing how to find the IOTA address where IOTAs were sent to.
(Sry, zero viedo skills at all)
You don't have to download it, you can watch it in your browser :)
https://mega.nz/#!HOJwTSwa!3vDsIffVIKHG1aLfLNgEfYObthqsWGRQRkLFz9HGngs
The only two things you need are an IOTA address and https://thetangle.org/
That's it.
In the video, I took
Thirdly, this address
EJGZPE9EYPMLUIPWVPFQOC9STSMWE9OPR9HHEEJZMPDOEAZPGGDKAPVIWOYVWQOAGZMCUNUZDGAKHQMVWDPRYRODJD
from my post above.
About Binance: I'm not familiar with Binance because I use Bitfinex, but I wonder why Binance wants to know a deposit address from you. What's the point?
Normally each deposit address should only be used once. Therefore Binance should give you the deposit address and not ask for one. This is the Bitfinex note about IOTA and deposit addresses:
There is a chance to restore your transaction history. Try to add multiple new receive addresses to the tangle. Sometimes the history of the transactions appears again.
Let me know how you're doing and if I can help you any further.
edit: I don't know if it's just me, but if you click on the links, GitHub thinks the page wouldn't exist. Just copy and paste into a new tab and everything works ;)
@lo5tinpr0 Thanks so much man, I appreciate you taking the time to do that, the link isn't working on my phone but I'll check it out as soon as I get in front of a computer. I looked up the addresses of @Padmin29 in your post trying to help him figure out where his Iota went, and when I open his address on thetangle.org I see the negative and positive transactions, but on my wallet since the snap shot I no longer see the addresses to transactions, when I open the addresses with money on them they only show dates and large balances, not individual transactions, but ya I'll watch the video first and if it's different I'll dig up one of the addresses to show you. As far as Binance I got a new phone and I assumed that my Google authenticator codes would simply transfer to my new phone since it's under the same account, but that was not the case and I had already wiped the old phone, so I got locked out of every exchange I'm on. So to confirm my identity Binance automatically asked for the last address I deposited in. Thanks again.
Update: just saw the bottom part where you tell me not to click the link lol!
@kons233 Yep, I recommend doing all this on your computer, it's just more convenient.
I just read your problem with Binance in the "Pending since 3 months" (#1149) post. Sry, I'm working on all the new posts right now...
If you lwant to, you can send a screenshot of your transaction history. Then I can tell you if this looks normal or not.
And btw: transaction = tx ;)