iotaledger/legacy-wallet-use-trinity-wallet-instead

My balance turned to zero

Opened this issue · 1 comments

Ariasad commented

Prerequisites

If you are not suggesting a feature, you must be able to check all of the following (place an x inside the brackets to check the box). If you cannot check all of the boxes, this issue should not be reported on GitHub as it is not a bug:

  • [ x] I confirm that this is an issue with the IOTA Wallet and not an exchange
  • [ x] I confirm that this is an issue with the wallet, not IRI
  • For pending transactions: I confirm that I have tried reattaching and promoting multiple times (check this box if your issue is not related to a pending transaction)
  • [ x] I confirm that this is not an issue related to stolen/lost funds
  • [ x ] I confirm that this is not a zero balance issue related to a snapshot (last snapshots occurred on October 23 and January 28)
  • For private key warnings: I confirm that I am not at risk of reusing an address, or another user has verified that I am not (check this box if your issue is not related to a private key reuse)
  • I confirm that this issue is present on the latest version of the wallet

Description

[Description of the bug or feature]

Steps to Reproduce

  1. [First Step]
    I logged into my wallet after a log time and I just saw my balance turned to zero.
    I am not very expert, I read some forums that suggested I attach to tangle, but when I try this it shows me REQUEST ERROR

  2. [Second Step]

  3. [and so on...]

Expected behavior: [What you expected to happen]
I should have been able to see my balance

Actual behavior: [What actually happened]
zero balance and I cannot connect to tangle " REQUEST ERROR "

Versions 2.5.3

[OS Version]
Windows 8.0
[Wallet Version]
2.5.3

lo5tinpr0 commented

Hey @Ariasad , how @wonkytonky said, update to the latest version and change the node to a working one (there have been a few problems with some nodes in the last few days). You can take a node from the CarrIOTA Field with
https://field.carriota.com:443
(http://field.carriota.com/)
or you can chose a good one from here: https://iotanode.host/.
After that, login and generate new addresses. There should be no " REQUEST ERROR " again.

Let us know how you get along or if you need any help.