Problemi Rimozione e Re-installazione CIE dal MACOS
gargiulo-f opened this issue · 1 comments
Ho disinstallato la CIE dal MACOS seguendo la guida "Docs/CIE 3.0 - MacOS - Manuale d'uso del middleware-1.4.2.pdf"
4. Rimozione del software CIE
Per rimuovere il software “CIE software” è necessario rimuovere le app “AbilitaCIE”, “Sblocco PIN” e “Cambio
PIN” dalla cartella “Applicazioni” e il file “/Library/ipzs/libcie-pkcs11.dylib”.
Reinstallando, però, mi ricompaiono tutte le mie impostazioni, quindi ci sta qualche file di configurazione che non viene cancellato.
Inoltre, a valle della reinstallazione, il programma va in errore quando provo a firmare un documento.
Qualcuno mi potrebbe aiutare?
Di seguito il report del crash dell'applicazione.
Translated Report (Full Report Below)
Process: CIE ID [35547]
Path: /Applications/CIE ID.app/Contents/MacOS/CIE ID
Identifier: it.ipzs.CIE-ID
Version: 1.4.3.4 (1.4.3.4)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-10-26 09:07:51.6405 +0200
OS Version: macOS 14.0 (23A344)
Report Version: 12
Anonymous UUID: 7ABD3A06-E380-6EFD-79E6-580B37CBF0C1
Sleep/Wake UUID: 7CCFA41B-0906-4E5C-8EAC-4349DAC96F74
Time Awake Since Boot: 130000 seconds
Time Since Wake: 537 seconds
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x0 vs 0x10210E985)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [35547]
Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x10210E985)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 CIE ID 0x10210e985 specialized PdfPreview.init(prImageView:pdfPath:signImagePath:) + 1941
1 CIE ID 0x10210cead @objc PdfPreview.init(prImageView:pdfPath:signImagePath:) + 93
2 CIE ID 0x102101460 -[MainViewController btnProseguiFirmaOp:] + 862
3 AppKit 0x7ff81e8b4970 -[NSApplication(NSResponder) sendAction:to:from:] + 337
4 AppKit 0x7ff81e8b47e3 -[NSControl sendAction:to:] + 86
5 AppKit 0x7ff81e8b4715 __26-[NSCell _sendActionFrom:]_block_invoke + 131
6 AppKit 0x7ff81e8b461e -[NSCell _sendActionFrom:] + 171
7 AppKit 0x7ff81e8b4566 -[NSButtonCell _sendActionFrom:] + 96
8 AppKit 0x7ff81e8b148e NSControlTrackMouse + 1823
9 AppKit 0x7ff81e8b0d4b -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 125
10 AppKit 0x7ff81e8b0c12 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 666
11 AppKit 0x7ff81e8b0008 -[NSControl mouseDown:] + 666
12 AppKit 0x7ff81e8ae9bd -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4580
13 AppKit 0x7ff81e8279aa -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 404
14 AppKit 0x7ff81e8275fb -[NSWindow(NSEventRouting) sendEvent:] + 345
15 AppKit 0x7ff81efb7446 -[NSApplication(NSEventRouting) sendEvent:] + 346
16 AppKit 0x7ff81eb79557 -[NSApplication _handleEvent:] + 65
17 AppKit 0x7ff81e6b965f -[NSApplication run] + 640
18 AppKit 0x7ff81e68d670 NSApplicationMain + 816
19 dyld 0x20250c3a6 start + 1942
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffc6b2b4 0x7ff7ffc67000 + 17076
Thread 2:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 3:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 4:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 5:: com.apple.NSEventThread
0 ??? 0x7ff8ab436a78 ???
1 libsystem_kernel.dylib 0x7ff81b045a2e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff81b053e4a mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81b04cb6e mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff81b045d1f mach_msg + 19
5 CoreFoundation 0x7ff81b160b59 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff81b15f5cc __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff81b15ea69 CFRunLoopRunSpecific + 557
8 AppKit 0x7ff81e8253e0 _NSEventThread + 122
9 libsystem_pthread.dylib 0x7ff81b085202 _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff81b080bab thread_start + 15
Thread 6:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 7:: JavaScriptCore libpas scavenger
0 ??? 0x7ff8ab436a78 ???
1 libsystem_kernel.dylib 0x7ff81b0485d6 __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff81b08576b _pthread_cond_wait + 1211
3 JavaScriptCore 0x7ff8399a42b5 scavenger_thread_main + 1541
4 libsystem_pthread.dylib 0x7ff81b085202 _pthread_start + 99
5 libsystem_pthread.dylib 0x7ff81b080bab thread_start + 15
Thread 8:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 9:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 10:
0 runtime 0x7ff7ffc8994c 0x7ff7ffc67000 + 141644
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x4f5c368f556e0010 rbx: 0x4000600002896000 rcx: 0x000600000000078c rdx: 0x00007ff85e51e550
rdi: 0x0000600002896000 rsi: 0x00007ff83aeeaeb1 rbp: 0x00000003086f8d30 rsp: 0x00000003086f8bf0
r8: 0x0000000000000065 r9: 0x000000009101b822 r10: 0x00007ff85e51e550 r11: 0x00007ff81b104005
r12: 0x0000600002896000 r13: 0x4000600001edd540 r14: 0x0000000000000000 r15: 0x0000600000ca94a0
rip: rfl: 0x0000000000000247
tmp0: 0x000000010210e985 tmp1: 0x0000000000000214 tmp2: 0x00000001021c0c0c
Binary Images:
0x202506000 - 0x2025a5fff dyld () <1289b60a-4980-342d-b1a4-250bbee392f1> /usr/lib/dyld
0x10a954000 - 0x10a963fff libobjc-trampolines.dylib () <71d6744a-feb5-33e6-be9b-3a2258cf6f23> /usr/lib/libobjc-trampolines.dylib
0x10b992000 - 0x10c271fff libcie-pkcs11.dylib () <6f3f5326-51ef-3e74-b961-0f59061e7158> /usr/local/lib/libcie-pkcs11.dylib
0x7ff7ffc67000 - 0x7ff7ffc96fff runtime () <31538c50-034b-3469-ae9f-0fffbd6f4de1> /usr/libexec/rosetta/runtime
0x10a209000 - 0x10a25cfff libRosettaRuntime () <29e3f175-b88d-3239-bd82-326cde98f820> /Library/Apple//libRosettaRuntime
0x1020ec000 - 0x102123fff it.ipzs.CIE-ID (1.4.3.4) <64d58919-7986-36e5-87c0-41639cedf048> /Applications/CIE ID.app/Contents/MacOS/CIE ID
0x7ff81e689000 - 0x7ff81fa8afff com.apple.AppKit (6.9) <70a55260-7bb1-3c07-aac3-402d42fa9913> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???
0x7ff81b0e4000 - 0x7ff81b57cffc com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81b044000 - 0x7ff81b07eff7 libsystem_kernel.dylib () <3690c1fc-599f-39ff-bbdb-85422e9a996c> /usr/lib/system/libsystem_kernel.dylib
0x7ff81b07f000 - 0x7ff81b08afff libsystem_pthread.dylib (*) <33c43114-85f0-3f32-86d7-8e6a2403d38c> /usr/lib/system/libsystem_pthread.dylib
0x7ff837f89000 - 0x7ff839b70ffa com.apple.JavaScriptCore (19616) <9802eb3c-a186-389e-98c1-4dd448f69ae2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=827.5M resident=0K(0%) swapped_out_or_unallocated=827.5M(100%)
Writable regions: Total=6.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=6.6G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG image 1844K 14
CG raster data 28K 1
ColorSync 232K 28
CoreAnimation 5192K 179
CoreGraphics 16K 3
CoreImage 28K 4
CoreUI image data 4084K 30
Foundation 540K 2
Image IO 524K 1
JS JIT generated code 1.0G 3
Kernel Alloc Once 8K 1
MALLOC 1.2G 56
MALLOC guard page 288K 18
Rosetta Arena 4096K 2
Rosetta Generic 1272K 315
Rosetta IndirectBranch 1024K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 200K 20
Rosetta Thread Context 200K 20
STACK GUARD 28K 7
Stack 12.6M 10
Stack Guard 56.0M 3
VM_ALLOCATE 5224K 18
VM_ALLOCATE (reserved) 4.0G 2 reserved VM address space (unallocated)
WebKit Malloc 160.0M 5
WebKit Malloc (reserved) 32.0M 1 reserved VM address space (unallocated)
__CTF 824 1
__DATA 33.5M 543
__DATA_CONST 35.5M 344
__DATA_DIRTY 1539K 191
__FONT_DATA 2352 1
__LINKEDIT 195.0M 11
__OBJC_RO 70.5M 1
__OBJC_RW 2151K 2
__TEXT 632.5M 564
dyld private memory 260K 2
mapped file 6.9G 829
shared memory 812K 16
unshared pmap 13.7M 9
=========== ======= =======
TOTAL 14.5G 3262
TOTAL, minus reserved VM space 10.5G 3262
Full Report
{"app_name":"CIE ID","timestamp":"2023-10-26 09:07:54.00 +0200","app_version":"1.4.3.4","slice_uuid":"64d58919-7986-36e5-87c0-41639cedf048","build_version":"1.4.3.4","platform":1,"bundleID":"it.ipzs.CIE-ID","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.0 (23A344)","roots_installed":0,"name":"CIE ID","incident_id":"CDDE3C91-D851-4F20-9D62-8734DFEF51AA"}
{
"uptime" : 130000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookAir10,1",
"coalitionID" : 24160,
"osVersion" : {
"train" : "macOS 14.0",
"build" : "23A344",
"releaseType" : "User"
},
"captureTime" : "2023-10-26 09:07:51.6405 +0200",
"codeSigningMonitor" : 1,
"incident" : "CDDE3C91-D851-4F20-9D62-8734DFEF51AA",
"pid" : 35547,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-10-26 09:07:24.9785 +0200",
"procStartAbsTime" : 3355205452050,
"procExitAbsTime" : 3355840450462,
"procName" : "CIE ID",
"procPath" : "/Applications/CIE ID.app/Contents/MacOS/CIE ID",
"bundleInfo" : {"CFBundleShortVersionString":"1.4.3.4","CFBundleVersion":"1.4.3.4","CFBundleIdentifier":"it.ipzs.CIE-ID"},
"storeInfo" : {"deviceIdentifierForVendor":"998F0EFC-D055-5914-BEE6-1CF8434933DB","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "it.ipzs.CIE-ID",
"crashReporterKey" : "7ABD3A06-E380-6EFD-79E6-580B37CBF0C1",
"codeSigningID" : "it.ipzs.CIE-ID",
"codeSigningTeamID" : "X3YLHJ3273",
"codeSigningFlags" : 570491653,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"wakeTime" : 537,
"sleepWakeUUID" : "7CCFA41B-0906-4E5C-8EAC-4349DAC96F74",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_INSTRUCTION","signal":"SIGILL"},
"termination" : {"flags":0,"code":4,"namespace":"SIGNAL","indicator":"Illegal instruction: 4","byProc":"exc handler","byPid":35547},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":1391475,"threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":13026430256},"r12":{"value":105553158823936},"rosetta":{"tmp2":{"value":4330359820},"tmp1":{"value":532},"tmp0":{"value":4329630085}},"rbx":{"value":4611791571586211840},"r8":{"value":101},"r15":{"value":105553129542816},"r10":{"value":140704711042384,"symbolLocation":0,"symbol":"OBJC_CLASS_$__NSCFString"},"rdx":{"value":140704711042384,"symbolLocation":0,"symbol":"OBJC_CLASS$___NSCFString"},"rdi":{"value":105553158823936},"r9":{"value":2432808994},"r13":{"value":4611791571576018240},"rflags":{"value":583},"rax":{"value":5718505616095182864},"rsp":{"value":13026429936},"r11":{"value":140703582666757,"symbolLocation":0,"symbol":"-[__NSCFString release]"},"rcx":{"value":1688849860265868},"r14":{"value":0},"rsi":{"value":140704117337777,"objc-selector":"release"}},"queue":"com.apple.main-thread","frames":[{"imageOffset":141701,"symbol":"specialized 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Model: MacBookAir10,1, BootROM 10151.1.1, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Display: S24E450, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online
Memory Module: LPDDR4, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jul 8 2023 18:08:48 version 18.20.438.0.7.8.162 FWID 01-f7533da5
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB3.1 Hub
USB Device: USB3.0 Card Reader
USB Device: USB2.1 Hub
USB Device: uTrust 3700 F CL Reader
USB Device: USB31Bus
USB Device: USB3.0 Hub
USB Device: USB2.0 Hub
USB Device: USB Billboard Device
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.
Salve, consigliamo di scaricare la nuova versione del Software CIE da APP STORE. Prima di farlo, suggeriamo di lanciare questi comandi di cancellazione files:
rm -rf ~/Library/Preferences/it.ipzs.CIE-ID.plist
rm -rf "${HOME}/.CIEPKI/"
rm -rf ~/Library/Containers/it.ipzs.CIE-ID.CIEToken/Data/.CIEPKI/
Che dovrebbero pulire le impostazioni utente.