[Bug]: The engine crashed while trying to run the filter...
CatarinaCanelas opened this issue · 18 comments
JASP Version
0.19.1
Commit ID
No response
JASP Module
Unrelated
What analysis are you seeing the problem on?
No response
What OS are you seeing the problem on?
Windows 11
Bug Description
When I open my database there's a message in red saying that the engine crashed while trying to run the filter, even before I tried to do any analysis. But if I do try to run something it doesn't work and says ''waiting for initialization (of the engine)
Expected Behaviour
It shouldn't show that message and should allow me to run the analyses.
Steps to Reproduce
I opened my data base only.
Log (if any)
No response
More Debug Information
-------- Application Info --------
JASP Version: JASP 0.19.1
Build Branch: lockfiletesting
Build Date: Sep 9 2024 19:00:04 (Netherlands)
Last Commit: 8ac10c9c7aec029fdd695262d7bb4c3742a8ec89
-------- Basic Info --------
Operating System: Windows 10 Version 1809
Product Version: 10
Kernel Type: winnt
Kernel Version: 10.0.17763
Architecture: x86_64
Install Path: C:/Program Files (x86)/JASP
Platfotm Name: windows
System Local: pt_PT
-------- Extra Info --------
Current code page
Active code page: 850
Active code page: 65001
Host Name: FUNCIONASEUFDP
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.17763 N/A Build 17763
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Nuno
Registered Organization:
Product ID: 00330-80000-00000-AA168
Original Install Date: 10/01/2019, 13:54:07
System Boot Time: 24/11/2024, 20:27:59
System Manufacturer: Dell Inc.
System Model: Latitude E6540
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2801 Mhz
BIOS Version: Dell Inc. A26, 09/10/2018
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: pt;Português (Portugal)
Input Locale: pt;Português (Portugal)
Time Zone: (UTC+00:00) Dublin, Edimburgo, Lisboa, Londres
Total Physical Memory: 16 289 MB
Available Physical Memory: 8 257 MB
Virtual Memory: Max Size: 19 221 MB
Virtual Memory: Available: 9 324 MB
Virtual Memory: In Use: 9 897 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \FUNCIONASEUFDP
Hotfix(s): 25 Hotfix(s) Installed.
[01]: KB4580979
[02]: KB4470788
[03]: KB4480056
[04]: KB4486153
[05]: KB4486173
[06]: KB4493510
[07]: KB4494174
[08]: KB4499728
[09]: KB4504369
[10]: KB4509095
[11]: KB4512577
[12]: KB4512937
[13]: KB4521862
[14]: KB4523204
[15]: KB4524244
[16]: KB4539571
[17]: KB4549947
[18]: KB4561600
[19]: KB4562562
[20]: KB4566424
[21]: KB4570332
[22]: KB4577586
[23]: KB4580325
[24]: KB4587735
[25]: KB4586793
Network Card(s): 5 NIC(s) Installed.
[01]: Intel(R) Ethernet Connection I217-LM
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Intel(R) Centrino(R) Advanced-N 6235 Driver
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.170
[02]: fe80::54f2:174d:b05:84b7
[03]: 2a01:11:8030:6390:e041:1c8a:1e8d:41d
[04]: 2a01:11:8030:6390:54f2:174d:b05:84b7
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: TAP-Windows Adapter V9
Connection Name: Local Area Connection 2
Status: Media disconnected
[05]: Dell Wireless 5570 HSPA+ (42Mbps) 4G LTE Mobile Broadband Card
Connection Name: Ethernet 2
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
Final Checklist
- I have included a screenshot showcasing the issue, if possible.
- I have included a JASP file (zipped) or data file that causes the crash/bug, if applicable.
- I have accurately described the bug, and steps to reproduce it.
I cannot reproduce this error.
Do you get this error only when loading data from a database, or can you load data from a csv file?
It happens with csv as well.
@CatarinaCanelas Could you open the Windows Process Explorer and see if it has multiple JASP running instance or JASPEngine?
This is what I see
Also, it seems to happen in my pc only. On my boyfriend's computer this doesn't happen.
So if you kill ALL of these JASP process and repoen a new JASP instance, see if it still happend?
Because it looks like a old suspended JASP process (PID 11260) broken something.
Is that one supposed to be killed as well? It doesn't let me
then restart your computer. That forces a restart of every app
@boutinb @JorisGoosen Is there anything we can do here? maybe there are multiple instances of JASP running might have some conflicts, I have no idea.
This issue has been happening for a week, if uninstalled and installed about 5x or more, I've restarted everything and nothing works. I also updated my drivers but it crashed my pc so I had to undo the changes.
So if win11 is not up to date, then there is something wrong with your computer. Maybe not enough disk space left to install the update?
@CatarinaCanelas did you install JASP from a ZIP or an installer from our website, our perhaps from the microsoft store?
Also perhaps @tomtomme is right, it could be your harddrive is full. Or perhaps there is something else wrong with the machine? (given that you had to "undo the changes")
I realized now I have windows 10 pro, not 11. I installed from your website (not zip). I have a 16gb ram and 60gb of free space... I just uninstalled and installed again and nothing. Could I try the previous version? How different is it?
Maybe try the one from the microsoft store.
Just uninstall the one you have and then install it from there.
Ok so my boyfriend fixed it. The windows needed an update that we were not able to complete online so he had to do it through the windows offline tool, after many updates Jasp is finally working perfectly.
Fine!! Enjoy JASP hopefully now!
Sounds like a very practical boyfriend to have around ^^