Feature: process "in-reply-to" and "references" headers
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jbostoen commented
Link e-mails to a ticket based on "in-reply-to" and "references" e-mail headers.
Already did this for a customer at some point; but in that implementation only the original message ID was stored with the ticket.
Combodo has now implemented a lookup based on (active) email replica: Combodo/itop-standard-email-synchro@4554bfd .
The new approach for this fork should be to keep track of message IDs in e-mails; and to which ticket they are eventually linked.
At some point, there could be an optional purging option; since email replicas are also purged for performance reasons.
jbostoen commented
A different implementation in this fork is available now. It also keeps track of the mailbox ID.