[1.0.2b2] Unable to upload Self Service Icons
qu1gl3s opened this issue · 19 comments
Hi,
Currently unable to upload Self Service Icons, here is the error I'm receiving.
All other functionality is working as intended.
'self_service_icon': u'MSTeams.png',
JSSImporter: Found file: /Users/administrator/Library/AutoPkg/RecipeRepos/#####/MSTeams/MSTeams.png
Response Code: 404 Response: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. https://#####:8443//JSSResource/fileuploads/policies/id/587.
Failed.
Error in #####.MSTeams: Processor: JSSImporter: Error: Response Code: 404 Response: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. https://#####:8443//JSSResource/fileuploads/policies/id/587.
This is running as verbose with -vv
Thanks!
@qu1gl3s Are you using Jamf Cloud? I wonder if this is a delay issue where it is expecting to find policy 587 but it hasn't yet been replicated to the cloud node that it's attempting to upload the icon to. We're seeing a few issues with this.
I believe this is a duplicate of #81
Hi Graham,
I'm not a Jamf Cloud customer, I'm on-premise so I can't see any reason so far that could explain the issue at hand.
Thanks!
OK, is this a generic issue with all icons or just the MSTeams icon? Have you tried running it on more than one Mac?
Yes, I've tried running it on more than one Mac and all icons are affected, including existing ones.
On prem or a cloud DP e.g. S3?
On-prem distribution point.
Hi,
I've run into this issue recently also. For me, icons failed to upload for an On-prem distribution point yet uploaded without any trouble to a Cloud based DP. I was receiving the same error message as above, although if I manually uploaded the icon and re-run the recipe it would complete ok.
I still have both instances in a testing environment, the Cloud based DP is a Jamf 10.13 Beta cloud instance.
I was also using 1.0.2b2, however, I can test with 1.0.2b3 shortly.
Ok, have tried this and 1.0.2b3 has the same issue with On-prem DP for me.
All good if manually uploading the icon and using STOP_IF_NO_JSS_UPLOAD to continue even if the package uploaded ok earlier.
Hi @perryk you say this affected you recently, could that be related to a Jamf Pro update? I started having some icon upload issues from last week using regular curl (not JSSImporter issues) where the icon is corrupted, around the same time I upgraded to 10.12. It’s probably unrelated but worth an ask!
Update: This was unrelated in the end - some issue with our nginx load balancer that went away when pointing directly to one of our JSSes.
Sorry, this is the first time I have stood up Autopkg/JSS Importer so actually I have only tested on 10.13 beta for On-Prem and 10.12 for Cloud.
Just confirming the issue is still occurring in 1.0.3.
Not sure whether there is an issue with the API accepting the image.
Having the same issue in 1.0.5, cloud distribution point.
@aluminummonster00 Jamf Cloud or some other cloud? Distribution point is kind of irrelevant for icons.
Self hosted in AWS, Jamf Pro 10.15.1.
Can you provide a full output from autopkg -vvvv SomeRecipe.jss (removing any sensitive passwords etc)?
The problems seems to be that it is looking for an icon and if it doesn't exist, it errors.
two different macs, two different JSS's
Failure - Policy exists but has no icon:
SSImporter: Looking for Policy template file NoMADAutoInstallPolicy.xml...
JSSImporter: Found file: /Users/autopkg-admin/Library/AutoPkg/RecipeRepos/repo/NoMAD/NoMADAutoInstallPolicy.xml
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
JSSImporter: Setting policy to 'Install' package.
PUT https://my.jss.com:8443/JSSResource/policies/id/5658: Success.
Retrieving data from JSS...
GET https://my.jss.com:8443/JSSResource/policies/id/5658: Success.
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
JSSImporter: Policy ID '5658' verified on server
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
JSSImporter: Policy 'NoMAD' updated.
JSSImporter: Looking for Icon file NoMAD.png...
JSSImporter: Found file: /Users/autopkg-admin/Library/AutoPkg/RecipeRepos/repo/NoMAD/NoMAD.png
JSSImporter: Icon name in existing policy: None
Response Code: 404 Response: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. https://my.jss.com:8443//JSSResource/fileuploads/policies/id/5658.
Failed.
Success - Policy exists and has icon:
JSSImporter: Looking for Policy template file NoMADAutoInstallPolicy.xml...
JSSImporter: Found file: /Users/engh/Github/autopkg/NoMAD/NoMADAutoInstallPolicy.xml
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
JSSImporter: Setting policy to 'Install' package.
PUT https://my.jss.com:8443/JSSResource/policies/id/1256: Success.
Retrieving data from JSS...
GET https://my.jss.com:8443/JSSResource/policies/id/1256: Success.
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
GET https://my.jss.com:8443/JSSResource/policies/name/NoMAD: Success.
JSSImporter: Policy 'NoMAD' updated (ID: 1256).
JSSImporter: Looking for Icon file NoMAD.png...
JSSImporter: Found file: /Users/engh/Github/autopkg/NoMAD/NoMAD.png
JSSImporter: Icon matches existing icon, moving on...
Edit: sorry, misread the output (output in code format is nicer to read!).
I guess we need another wait loop at theicon.save() part.
Just want to mention that the issue is still occurring in 1.1.2
JSSImporter: Looking for Icon file Mendeley Reference Manager.png...
JSSImporter: Found file: /AUTOPKG/CACHE/LOCATION/MendeleyReferenceManager/Mendeley Reference Manager.png
JSSImporter: Icon name in existing policy: None
Traceback (most recent call last): File "/Library/AutoPkg/autopkglib/__init__.py", line 658, in process self.env = processor.process() File "/Library/AutoPkg/autopkglib/__init__.py", line 465, in process self.main() File "/Library/AutoPkg/autopkglib/JSSImporter.py", line 1388, in main self.handle_icon() File "/Library/AutoPkg/autopkglib/JSSImporter.py", line 743, in handle_icon icon.save() File "/Library/AutoPkg/JSSImporter/jss/misc_endpoints.py", line 221, in save error_handler(PostError, response) File "/Library/AutoPkg/JSSImporter/jss/tools.py", line 96, in error_handler raise exception
jss.exceptions.PostError: Response Code: 404 Response: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. https://JAMFPRO//JSSResource/fileuploads/policies/id/824.
File "/Library/AutoPkg/autopkglib/__init__.py", line 658, in process self.env = processor.process()
Response Code: 404 Response: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. https://JAMFPRO/JSSResource/fileuploads/policies/id/824. Failed.