Printer Offline

Question

Printer Offline

Closed this issue 5 years ago · 14 comments

Octoprint version 1.3.10 with Klipper SW. Getanywhere page showing video stream but printer is show like offline and remote functions not active.

Answer 1 · 2019-01-13T21:54:02.000Z

@Foxbiker can you attach the "octoprint.log" file so that I can take a look? Thanks!

Answer 2 · 2019-01-16T16:51:35.000Z

Sorry for delay. Here is the log:
octoprint.log

Answer 3 · 2019-01-16T17:30:57.000Z

No errors were found in the log file.

Another user had a similar issue recently and it turned out the routing fro his Pi to OA server is somehow not correct. In order to see if you are having the same issue, can you ssh to your Raspberry Pi and run this command:

time curl https://www.getanywhere.io

Please post the output of this command here. Thanks!

Answer 4 · 2019-01-16T18:17:23.000Z

This is the result:

Answer 5 · 2019-01-16T18:38:34.000Z

One additional information. Because I´m using Klipper FW on the printer, Klipper plug-in is installed on the Octoprint. This plug is changing connection panel and maybe can change some statuses in the system. Only my maybe wrong prediction.

Answer 6 · 2019-01-16T20:12:12.000Z

I suspect you are experiencing similar issue with another user. 3.4s is pretty big latency.

I have seen increased latency reports with similar issues very recently. I suspect it's probably caused by some ill-configured router that is acting up and impacting some OA users. I don't think this is something we can do too much about. Hopefully that offending network provider will soon find out and fix the problem.

Please check OA dashboard regularly to see if things get better or worse. I expect you to experience problems such as not having webcam feed, not having printer status, or both. But I hope that situation will improve within next couple weeks.

Answer 7 · 2019-01-16T21:03:31.000Z

Ok, thank you for advice I will check it.

Answer 8 · 2019-01-17T01:48:25.000Z

Cool thanks!

Answer 9 · 2019-02-04T22:27:51.000Z

@Foxbiker the connection speed issue has gone for some users as of last week. Are you still experiencing it? I'm hoping the offending routing configuration has been fixed.

Answer 10 · 2019-02-05T17:48:49.000Z

Today I try it and it´s still the same - printer ofline, camera working well and remote functions disabled.

Answer 11 · 2019-02-05T22:25:16.000Z

Can you try this command again: time curl https://www.getanywhere.io @Foxbiker

Answer 12 · 2019-02-07T19:26:23.000Z

Here is it, I try it 3 times.

Answer 13 · 2019-02-07T21:05:56.000Z

It looks like the latency for you is consistently long (for most other users it fluctuates a lot).

I'll be migrating to a different hosting service in the next couple weeks. Will ping you again when it's done and test if the problem will be gone with that switch.

Answer 14 · 2019-06-27T18:16:39.000Z

Closing it as there have been very few reports on latency since we moved to a new cloud platform.