Performance issues when opening events/participants related pages

Hi,

We have some performance issues on event/participant related pages when the CiviZoom extension is configured.

Reproduction steps:

Enable CiviZoom extension
Configure civizoom extension /civicrm/admin/setting/civizoom
add valid keys
select the appropriate statuses
Save the settings
Go to Participant search → you will see that the page loads in about 22 seconds (on another site 36s) which is too long
Go back to civizoom extension settings, and remove the zoom keys and save
Visit the participant search again → it loads in 2 seconds which is good

I was checking the loading times in the developer console Network tab while opening the pages.
I was testing on Civi version 5.35.2

Enabling the extension doesn’t trigger the performance issues, but if you configure the civizoom settings and add the “Zoom JWT API Key” and “Zoom JWT API Secret” and save the settings, you will have performance issues when visiting the participant search, event dashboard, etc. pages. You have to use valid civizoom keys to see the problem, doesn’t work with any random test keys.

Have you met this issue before? Please let me know if there are any zoom account settings, or civi settings that we might need to change to improve the performance of those event related pages!

Thanks
Rita

Hi @lcdservices - I'm a colleague of Rita above, please could i follow up on this?
Have you seen any similar issues?

Best,

Hamish

Hello @lcdservices , is there any update on this please? :)
Thanks
Rita

Also experiencing this.

It looks like

biz.lcdservices.civizoom/civizoom.php

Line 163 in 0beda3f

$meetings = CRM_Civizoom_Zoom::getMeetingIds(TRUE);

polls Zoom for all of your meeting details during the load of event pages, which I guess is what hangs.

Imagine the solution would be caching the results or making the call asynchronously - neither trivial solutions though...?

latest release addresses some of these issues and should improve performance.