leegeunhyeok/react-native-zendesk-messaging

Reset Message History and Not Ask For Name

Closed this issue · 3 comments

mhaslinsky commented

First of all, thank you for this. This is a wonderful tool.

Two things.

  1. is it possible to reset the chat history everytime the bot/app is opened. Currently it is retaining chat history and I don't see a way to stop it.
  2. Is there a way to stop it for asking for the users name upon the first open?
leegeunhyeok commented

Hi, @mhaslinsky.

  1. You cannot reset chat history programmatically, because that feature isn't implemented in the Zendesk SDK. (#18 (comment))
  2. You can setup custom bot flow on Zendesk dashboard.
mhaslinsky commented

I figured as much for 1, just wanted to make sure. I have no idea how I fixed 2 but, I did get it to stop.

stale commented

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.