Feedback on page: https://support.magento.com/hc/en-us/articles/360040296392
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Article URL
https://support.magento.com/hc/en-us/articles/360040296392
Description
Customers get reminders and also get a 30 day grace period, so normally when credentials stop working, it has been almost 60 days since payment should have been received. You can't open a new support ticket and deploy the application. After you get your license activated again, you still can't deploy the application.
^This is not accurate, our Entitlements Team does not provide any official grace periods at this time. Also, the last sentence is incorrect - once a customer's license is re-activated, they WILLL be able to deploy the application and do all the normal functions they usually do. This should be edited to:
*If you find this is due to an invoicing or lapsed contract issue, please contact your CSM for guidance to get this resolved. After your license is re-activated, your support and deployment entitlements will be restored.
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