CTL bridge Integration with Zammad not working
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Hi! I set all the settingns of CTL integration as in manual page. But when I activate the CTL in Zammad and add the queue in Zammad admin interface from where Zammad should get the calls nothing happens when call comes in this queue. Can you please tell me what could be wrong?
Zammad v.5.4.1
Asterisk with freepbx 14
Hi! I set all the settingns of CTL integration as in manual page.
Just FTR: it's CTI (Computer Telephony Integration), not CTL :)
But when I activate the CTL in Zammad and add the queue in Zammad admin interface from where Zammad should get the calls nothing happens when call comes in this queue. Can you please tell me what could be wrong?
Can you provide more information? What does asterisk-zammad-cti-bridge
print on startup? At the very least, it should print that it has connected to Asterisk, e.g.:
2023-07-26 16:39:12 +0200 [info] connecting to Asterisk...
2023-07-26 16:39:12 +0200 [info] connection established
You could also check in Asterisk with asterisk -r
that the AMI account has been set up, and that asterisk-zammad-cti-bridge
has connected:
asterisk*CLI> manager show users
username
--------
zammad
-------------------
1 manager users configured.
asterisk*CLI> manager show connected
Username IP Address Start Elapsed FileDes HttpCnt Read Write
zammad 127.0.0.1 1690382352 128 27 0 00032 00000
1 users connected.