Pinned Repositories
flutter-openMessaging
Client side of openMessaging Mobile App integration
genesys-cloud-datastudio
Google DataStudio connector to Genesys Cloud
genesys-cloud-messaging-survey
How to enable surveys & transcription download for WebMessenging in Genesys Cloud
genesys-cloud-powerbi-direct
How to build out a direct query from powerbi to genesys cloud
genesys-cloud-voice-survey
An example of how to use the native web surveys but in the voice channel
salesforce-cx-cloud
A collection of custom code examples for extending ontop of the OOTB CX Cloud integration with Salesforce and Genesys Cloud
salesforce-genesys-realtime-transcription
How to leverage the Genesys Cloud SDK inside Saleforce for real-time transcription and knowledge surfacing with the Embedded Framework.
vscode-user-snippets
User snippets I use as the base for most of the JavaScript client side integrations.
webMessagingAPI-widget
This is designed as an example on how you can build out your own "widget" to connect to the Genesys Cloud WebMessaging Guest API.
webmessenger-starting-form
Enables a custom launcher and input form to gather use information before starting the converstaion.
mcphee11's Repositories
mcphee11/genesys-cloud-voice-survey
An example of how to use the native web surveys but in the voice channel
mcphee11/webMessagingAPI-widget
This is designed as an example on how you can build out your own "widget" to connect to the Genesys Cloud WebMessaging Guest API.
mcphee11/webmessenger-starting-form
Enables a custom launcher and input form to gather use information before starting the converstaion.
mcphee11/flutter-openMessaging
Client side of openMessaging Mobile App integration
mcphee11/firebase-openMessaging
Server side of openMessaging Mobile App integration
mcphee11/genesys-cloud-ratelimts
Information on how to prevent rate limits in an enterprise IVR
mcphee11/customize-support-center
How to add icons and change the look of the default Support Center UI above the standard HEX options
mcphee11/genesys-cloud-webrtc-sdk
The Public WebRTC SDK for building custom applications with WebRTC connectivity to PureCloud
mcphee11/genesys-copilot-summary
mcphee11/genesys-dashboard-metric
An example how to build in custom metrics, into a dashboard.
mcphee11/knowledge-connector-app
knowledge-connector-app
mcphee11/levenshtein
Informally, the Levenshtein distance between two words is the minimum number of single-character edits (insertions, deletions or substitutions) required to change one word into the other.
mcphee11/mcphee11
mcphee11/vscode-user-snippets
User snippets I use as the base for most of the JavaScript client side integrations.
mcphee11/WebMessenger-agent-timeout
Auto disconnect interations when conversation idle for x time to stop agents staying busy for to long increasing wait times.
mcphee11/genesys-cloud-messaging-survey
How to enable surveys & transcription download for WebMessenging in Genesys Cloud
mcphee11/salesforce-cx-cloud
A collection of custom code examples for extending ontop of the OOTB CX Cloud integration with Salesforce and Genesys Cloud
mcphee11/autoclear-non-disconnected
This is an example on how you can clear out interactions that an agent does not disconnect before they logout.
mcphee11/conference-terms-conditions
This is an example of how to embed a button to conference in terms and conditions that will be recorded.
mcphee11/demo-tampermonkey
Example Tampermonkey script that can be used for Genesys Cloud demo and testing purposes
mcphee11/genesys-cloud-agent-kb
Agent Assist example using Genesys Cloud native "Knowledge Base"
mcphee11/genesys-cloud-data-export
An example of exporting analytics data into Google Cloud Big Query for reporting
mcphee11/goFunction-Cli
A CLI tool for creating GCP Cloud Functions in Gen2 using the "functions-framework-go"
mcphee11/salesforce-create-workautomation
How to create a Genesys Work Automation Task from salesforce
mcphee11/search-notes
Search interaction based on notes
mcphee11/terraform-provider-genesyscloud
Terraform Provider for Genesys Cloud resources
mcphee11/webmessenger-launcher-displaying
This contains examples on how to only show the WebMessenger Launcher based on items such as time of day and country the user is browsing in.
mcphee11/webmessenger-notifications
Enable desktop notifications on new messages with WebMessaging widget.
mcphee11/webmessenger-transcript-download
Ability for customer to download a copy of the webmessenger transcript as a PDF.
mcphee11/workautomation-custom-uis
A selection of custom UIs for Genesys Cloud Work Automation