Help - not display in version 2015.01.06
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Andrewicz wrote 2017-03-21 at 10:06
Hello,
Today I was update version from 2014 to last version. All is OK except Help.
After clicking is nothing.
I have version Sharepoint 2013 on Premise.
Best Regards
Andy
mcsheaj wrote 2017-03-22 at 10:26
Hi Andy,
What browser/version? All the help button is doing is opening a static HTML page in another browser window. It is doing it through JavaScript so it can dynamically set the appropriate URL for the current site collection, which means it could theoretically be
blocked by a popup blocker. The URL is:
~sitecollection/Style%20Library/SPEasyFormsAssets/2015.01.06/Help/speasyforms_help.aspx
where ~sitecollection is the URL to your site collection of course. So for starters, navigate to that URL directly in your Style Library and see if you can open it. If you can, and everything else appears to be working, I have to assume something like a popup
blocker is involved (in which case you can probably configure an exception to allow SPEasyForms help to launch, but the details of how to do that would be highly specific to your browser and the popup blocker).
Joe
Andrewicz wrote 2017-03-23 at 04:19
Hi Joe,
I checked path help files and started view Help aspx file and I can display content, but not by use button Help.
I use Internet Explorer ver. 11.162.10586.0. I could not find any pop up blockers in this browser. I have another browser with pop up blocker (Chrome) but I am not use it to browse SHP site.
Andy
mcsheaj wrote 2017-03-23 at 07:45
I don't know what more to tell except that it is not a general problem with SPEasyForms 2015.01.06. I cannot reproduce it on any supported version of SharePoint or in any browser (including IE11 and SP 2013).
Joe
mcsheaj wrote 2017-03-23 at 07:49
One quick question, did you have any of the AddOns packages for 2014 installed, and if so did you completely remove the AddOns solution from the solution gallery? I don't really have any reason to believe the AddOns would cause this problem, but they could
cause strange problems.
Joe
Andrewicz wrote 2017-03-23 at 08:31
I have AddOns package for 2014 version. Now I unactivated and deleted this package. After this nothing changed. What interesting else, popup window working for button About.
I noticed also that after choose Snippet container I can only insert name snippet and HTML code. Editor not appear.
Andy
mcsheaj wrote 2017-03-23 at 11:25
It is definitely starting to sound like at least part of the problem is a conflict between remnants of 2014 that didn't uninstall cleanly for whatever reason and the current version. The HTML Snippet container could definitely be affected by that, as that
was part of the AddOns package in the 2014 version. Uninstalling the solution should have fixed it, but I have seen people have some weird behaviors caused by older stuff not uninstalling cleanly.
The About page isn't really a popup, it's just a floating div that through CSS has been made to look like a dialog box (it's a jquery-ui dialog), so popup blockers wouldn't recognize it as anything to act upon. The help page on the other hand actually opens
up another browser window. So the fact that about works and help doesn't isn't really relevant.
I would try to delete any sub-folders in Style Library/SPEasyFormsAssets other than the 2015.01.06 folder. Then make sure to clear your browser cache and try again. If that doesn't help I may have to provide you with tools and instructions to completely remove
all versions of SPEasyForms from your site, and then have to re-install 2015.01.06 and see if that helps.
Another thing that would be useful if you have the option would be to install SPEasyForms on a clean site collection that has never had any version of SPEasyForms installed on it before, and see if you have the same issues. If you do, that would obviously invalidate
my theory that it is some kind of conflict with remnants from a previous version, but even if that's true completely removing SPEasyForms (programmatically, not through solutions) and re-installing might help.
Joe
Andrewicz wrote 2017-03-24 at 04:53
I saw that in folder SPEasyFormsAssets are more version subfolders. I removed all prev. version subfolders, clear browser cache, but nothing change.
Removed subfolders: 2014.01, 2015.01, 2015.01.01, 2015.01.beta, AddOns, CSS
Left subfolders and files: 2015.01.06, SetScriptlink.aspx, SPEasyForms_DefaultSettings.js
Andy
Haven't been able to reproduce.