/lemon

基于FreeSWITCH的开源呼叫中心系统

Primary LanguagePHP

lemon 是基于 FreeSWITCH 的开源呼叫中心系统，是 tenjin 3.0 的升级版， 并且正式更名为 lemon，Web系统主要使用PHP开发，核心控制模块使用C语言编写，单台服务器可多租户使用。

主要功能和特性

  • 座席队列监控
  • 3种外呼模式
  • 简单的订单系统
  • 分机注册及状态监控
  • 商品管理和语音管理
  • 通话录音查询
  • 通话记录和通话数据报表
  • 集成VOS账户余额查询
  • 可定制简单的呼入队列

3种外呼模式

  1. 群呼转座席自动模式
  2. 群呼转座席固定模式
  3. 半自动一对一外呼

安装教程

  • 服务优化
 systemctl disable auditd.service
 systemctl disable firewalld.service
 systemctl disable microcode.service
 systemctl disable NetworkManager.service
 systemctl disable postfix.service
 systemctl disable tuned.service
  • 内核参数优化 vi /etc/sysctl.conf
net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1
net.ipv4.ip_forward = 1
net.ipv4.tcp_syncookies = 1
net.ipv4.tcp_tw_reuse = 1
net.ipv4.tcp_tw_recycle = 1
net.ipv4.tcp_fin_timeout = 30
fs.file-max = 2097152
fs.mqueue.msg_default = 10240
fs.mqueue.msg_max = 10240
fs.mqueue.msgsize_default = 8192
fs.mqueue.msgsize_max = 8192
fs.mqueue.queues_max = 256
  • 内核参数优化 vi /etc/security/limits.conf
* soft nofile 102400
* hard nofile 102400
* soft nproc unlimited
* hard nproc unlimited
  • 关闭 selinux
sed -i "s#SELINUX=enforcing#SELINUX=disabled#g" /etc/selinux/config
  • 安装 yum 源 epel-release
 yum -y install epel-release
 yum makecache fast
  • 安装相关依赖软件包和开发库
 yum install -y gcc gcc-c++ autoconf automake libtool wget python ncurses-devel zlib-devel openssl-devel re2c
 yum install -y libcurl-devel pcre-devel speex-devel ldns-devel libedit-devel libxml2-devel e2fsprogs-devel
 yum install -y libdb4* libidn-devel unbound-devel libuuid-devel lua-devel libsndfile-devel gsm gsm-devel
 yum install -y libevent libevent-devel hiredis hiredis-devel libconfig libconfig-devel libjpeg-devel
 yum install -y nginx php php-fpm php-devel php-pgsql php-mcrypt php-mbstring php-pdo php-pgsql redis sqlite-devel
 yum install -y git
 
 git clone https://github.com/xuntee/lemon.git
  • 安装PHP的redis数据库扩展
 tar -zxvf 2.2.7.tar.gz
 cd phpredis-2.2.7
 phpize
 ./configure
 make
 make install
 
 vi  /etc/php.d/redis.ini
 
; Enable redis extension module
extension=redis.so
  • 安装 PostgreSQL 数据库
 yum install -y postgresql postgresql-server postgresql-devel
 postgresql-setup initdb
 systemctl enable postgresql.service
 systemctl start postgresql.service
  • 安装 pgbouncer 数据库连接池
 tar -zxvf pgbouncer-1.7.2.tar.gz
 cd pgbouncer-1.7.2
 ./configure
 make
 make install
 mkdir -p /etc/pgbouncer
 mkdir -p /var/log/pgbouncer
 mkdir -p /var/run/pgbouncer
 chown -R postgres:postgres /var/log/pgbouncer
 chown -R postgres:postgres /var/run/pgbouncer
 cp ../config/pgbouncer.ini /etc
 cp ../config/userlist.txt /etc/pgbouncer
 cp ../config/pgbouncer.conf /etc/tmpfiles.d
 cp ../config/pgbouncer.service /etc/systemd/system
 systemctl enable pgbouncer.service
 systemctl start pgbouncer.service
  • 下面安装可能会报错 You must install libopus-dev to build mod_opus. Stop.
vi /etc/yum.repos.d/linuxtech.repo
[linuxtech]
name=LinuxTECH
baseurl=http://pkgrepo.linuxtech.net/el6/release/
enabled=1
gpgcheck=1
gpgkey=http://pkgrepo.linuxtech.net/el6/release/RPM-GPG-KEY-LinuxTECH.NET
    
 yum install libopus-devel
 make clean
  • 编译安装 FreeSWITCH
 wget http://files.freeswitch.org/freeswitch-releases/freeswitch-1.6.10.tar.gz
 tar -zxvf freeswitch-1.6.10.tar.gz
 cd freeswitch-1.6.10
 
 sed -i "s#\#applications/mod_curl#applications/mod_curl#g" modules.conf
 
 ./configure --disable-debug --disable-libyuv --disable-libvpx --enable-core-pgsql-support
 make
 make mod_xml_curl-install
  cp src/mod/applications/mod_curl/.libs/mod_curl.so /usr/local/freeswitch/mod/
  cp src/mod/applications/mod_curl/.libs/mod_curl.la /usr/local/freeswitch/mod/
 
 make install
 ln -s /usr/local/freeswitch/bin/fs_cli /usr/bin/fs_cli
 ln -s /usr/local/freeswitch/bin/freeswitch /usr/bin/freeswitch
 mkdir -p /var/service
 mkdir -p /var/freeswitch
 chown -R apache:apache /var/service
 chown -R apache:apache /var/freeswitch
 chown -R apache:apache /usr/local/freeswitch
  • 安装php phalcon 扩展
 tar -zxvf phalcon-2.0.12.tar.gz
 cd phalcon-2.0.12/build
 ./install
 vi  /etc/php.d/phalcon.ini
 ; Enable phalcon extension module
extension=phalcon.so
  • 安装 ESL PHP模块
 cd libs/esl
 make phpmod
 cp php/ESL.so /usr/lib64/php/modules
 
  vi  /etc/php.d/ESL.ini
 
; Enable ESL extension module
extension=ESL.so
  • 安装 mod_bcg729 语音编码
 tar -zxvf mod_bcg729.tar.gz
 cd mod_bcg729
 make
 make install
  • 设置开机启动
systemctl restart php-fpm
systemctl enable php-fpm
systemctl restart nginx
systemctl enable nginx
systemctl restart  redis
systemctl enable  redis

FreeSWITCH 中文语音包 (只包含部分中文语音)

github 下载地址: freeswitch-sound-cn 或者 git clone

git clone https://github.com/log2k/freeswitch-sound-cn.git
cp -R freeswitch-sound-cn /usr/local/freeswitch/sounds