RT-Extension-GoogleChat

Under development: Integration with GoogleChat webhooks

DESCRIPTION

This module is designed for Request Tracker 5 integrating with Google Chat webhooks. It was modified from the Andrew Wippler Slack integration (https://github.com/andrewwippler/RT-Extension-Slack).

RT VERSION

Tested with RT version 5.0.3. Probably, it also works with RT 4 (untested).

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm, add this line:

Plugin('RT::Extension::GoogleChat');

Clear your mason cache

rm -rf /opt/rt5/var/mason_data/obj

Restart your webserver

USAGE

Create a new script with your needed condition, with User Defined as action, and Blank as template. Then, use the Custom action preparation code to call this extension as follows:

RT::Extension::GoogleChat::Notify(
  url => 'https://chat.googleapis.com/v1/spaces/<space_id>/messages?key=<api_key>&token=<api_token>',
  text => 'This is a message from RT!'
);

Obtain the Google Chat webhook URL

Please, refer to official google chat documentation for instructions about getting webhook url.

Another custom action preparation code example

my $text; 
my $requestor; 
my $ticket = $self->TicketObj; 
my $queue = $ticket->QueueObj; 
my $url = join '', 
	RT->Config->Get('WebPort') == 443 ? 'https' : 'http', 
	'://', 
	RT->Config->Get('WebDomain'), 
	RT->Config->Get('WebPath'), 
	'/Ticket/Display.html?id=', 
	$ticket->Id; 
 
$requestor = $ticket->RequestorAddresses || 'unknown'; 
$text = sprintf('New ticket <%s|#%d> by %s: %s', $url, $ticket->Id, $requestor, $ticket->Subject); 

RT::Extension::GoogleChat::Notify(url => 'https://chat.googleapis.com/v1/spaces/<space_id>/messages?key=<api_key>&token=<api_token>', text => $text);

AUTHORS

[Maciek] (http://www.gossamer-threads.com/lists/rt/users/128413#128413)
Andrew Wippler
[@metbosch] (https://github.com/metbosch)

LICENSE AND COPYRIGHT

The MIT License (MIT)

Copyright (c) 2022 @metbosch

Permission is hereby granted, free of charge, to any person obtaining a
copy of this software and associated documentation files (the
"Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish,
distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to
the following conditions:

The above copyright notice and this permission notice shall be included
in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

metbosch/RT-Extension-GoogleChat