mitodl/mitxpro

Remove/Handle classic Zendesk Web Widget Snippets

Closed this issue · 2 comments

Expected Behavior

  • Checkout page loads.

Current Behavior

  • We were using the classic Zendesk help widget.
  • Customer support changed some settings to use the new widget.
  • We had some custom snippets for the Classic Help Widget.
  • The new Widget does not support Classic Widget snippets.

Steps to Reproduce

  1. Visit the checkout page on RC or locally.
  2. Check that a blank page loads.
  3. Check the console for the failed API call.

Possible Solution

  • Add exception handling while using the API call.
    OR
  • Remove the classic web widget snippets.

Additional Details

More details in this Slack Thread

@asadali145 this can be closed right because we deployed the changes needed for the chatbot?

@asadali145 this can be closed right because we deployed the changes needed for the chatbot?

Yes, we can close this.