mojira/helper-messages

Use consistent wording when referring to support

Closed this issue · 6 comments

Marcono1234 commented

The messages mentioning Mojang or Community Support are currently not consistent:

  • Most are using an article, but not all: "contact the support" vs. "contact support" (not sure what is the correct way, if any)
    • With article:
    • Without article:

      • helper-messages/assets/messages.yml

        Line 84 in e7264d5

        Please contact *[Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]*.

      • helper-messages/assets/messages.yml

        Line 1063 in e7264d5

        Please note that this bug tracker is not for support or technical issues. If you have a payment issue or an issue with your account, please contact *[Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]*. If you need help with a technical issue (i.e. Minecraft doesn't start at all), please use the *[Community Support Discord server|https://discord.gg/58Sxm23]*.

      • helper-messages/assets/messages.yml

        Line 1089 in e7264d5

        Please note that this bug tracker is not for support. If you have a payment issue or an issue with your account, please contact *[Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]*.

      • helper-messages/assets/messages.yml

        Line 1111 in e7264d5

        Please contact *[Community Support|https://discord.gg/58Sxm23]* for assistance.

      • helper-messages/assets/messages.yml

        Line 1132 in e7264d5

        If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit *[Minecraft Community Support|https://discord.gg/58Sxm23]* for assistance.

      • helper-messages/assets/messages.yml

        Line 1135 in e7264d5

        If you are still unable to access a paid service such as a realm or purchased content, please contact [Mojang Support|https://help.minecraft.net/hc/en-us/requests/new].
  • Talks about "joining the [...] Discord" while all other messages say "contact [...] support":

    helper-messages/assets/messages.yml

    Line 399 in e7264d5

    If that did not help, please join the *[Community Support Discord|https://discord.gg/58Sxm23]*.
  • Talks about "use the [...] Discord server" while all other messages say "contact [...] support":

    helper-messages/assets/messages.yml

    Line 1063 in e7264d5

    Please note that this bug tracker is not for support or technical issues. If you have a payment issue or an issue with your account, please contact *[Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]*. If you need help with a technical issue (i.e. Minecraft doesn't start at all), please use the *[Community Support Discord server|https://discord.gg/58Sxm23]*.
  • Says "visit [...] support" instead of "contact [...] support" and calls it "Minecraft Community Support" while all other messages only call it "Community Support":

    helper-messages/assets/messages.yml

    Line 1132 in e7264d5

    If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit *[Minecraft Community Support|https://discord.gg/58Sxm23]* for assistance.

So it would probably good to:

  • Consistently use or don't use an article for "support". To the native speakers, what do you think would be better?
  • Consistently use "contact [...] support" (instead of "join [...]" or "visit [...]")
  • Consistently call it "Community Support"
SPGoding commented

Imo all three proposed changes are good.

Marcono1234 commented

The first one was a choice between either using, or not using an article though 😄
Do you think 1) "contact the support" (with article) or 2) "contact support" (without article) is better / more correct?

Pokechu22 commented

"contact support" sounds better to me; I'd only use the article for "contact the support team" or something like that.

SPGoding commented

🤦 Should've read the checklist carefully.

It's "Community Support" in this case though, so I'd expect an article before it.

Pokechu22 commented

Hm, I'm not sure. To me, "contact Community Support" still sounds better than "contact the Community Support", but I can't really say why.

violine1101 commented

Although I'm a non-native speaker I'd agree with that, the additional "the" sounds a bit unnatural to me.