mollie/Magento

Can't send orders in Magento that are in pending Status

ayoubelhobbi opened this issue · 3 comments

ayoubelhobbi commented

Hello,

I can't send the orders that are in the status pending. That happens only since latest versions. Is there a way to prevent that? Some times people can't pay and the order is created. I send them a payment link. They pay and I can't send the order!

Thanks
Ayoub

Frank-Magmodules commented

HI @ayoubelhobbi ,

Thank you for opening this issue, as the OrderAPI uses the Mollie status flow shown below, it's not possible to ship the order when the payment is in a pending state. Are you sure that that the payment has the status Paid or Authorized?
As that is status is required to ship the order.

order-status-flow@2x

Frank-Magmodules commented

HI @ayoubelhobbi , do you have an update on this, or do you still need help with anything? Let me know!

Frank-Magmodules commented

@ayoubelhobbi ,
Due to inactivity, we are closing this issue now but please feel free to reopen the issue if this still occurs.