Issue when trying to create a new wallet on a Ledger Nano X
BushyToaster88 opened this issue · 2 comments
BushyToaster88 commented
Im running Arch Linux and i'm encountering this issue when trying to create a wallet. The application itself says
Error writing wallet from hardware device. Check application logs
The logs output this error when I press the "Create Wallet" Button
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:133 Exception: boost::wrapexcept<boost::system::system_error>
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:134 Unwound call stack:
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [1] /usr/bin/monero-wallet-gui(+0x343e8) [0x567a34b963e8]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [2] /usr/bin/monero-wallet-gui(+0x47b808) [0x567a34fdd808]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [3] /usr/bin/monero-wallet-gui(+0x47b889) [0x567a34fdd889]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [4] /usr/bin/monero-wallet-gui(+0x4e7323) [0x567a35049323]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [5] /usr/bin/monero-wallet-gui(+0x177e9a) [0x567a34cd9e9a]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [6] /usr/bin/monero-wallet-gui(+0x115e27) [0x567a34c77e27]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [7] /usr/bin/monero-wallet-gui(+0x117fc0) [0x567a34c79fc0]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [8] /usr/bin/monero-wallet-gui(+0x13ce22) [0x567a34c9ee22]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [9] /usr/bin/monero-wallet-gui(+0x34a1bd) [0x567a34eac1bd]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [10] /usr/bin/monero-wallet-gui(+0x2928b1) [0x567a34df48b1]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [11] /usr/bin/monero-wallet-gui(+0x1ecd44) [0x567a34d4ed44]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [12] /usr/bin/monero-wallet-gui(+0x16fa97) [0x567a34cd1a97]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [13] /usr/bin/monero-wallet-gui(+0x16fdc0) [0x567a34cd1dc0]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [14] /usr/bin/monero-wallet-gui(+0x180766) [0x567a34ce2766]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [15] /usr/lib/libQt5Core.so.5(+0xf3945) [0x7e5b3e4f3945]
2024-06-14 18:49:55.152 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [16] /usr/lib/libQt5Core.so.5(+0xf261b) [0x7e5b3e4f261b]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [17] /usr/lib/libc.so.6(+0x92ded) [0x7e5b3d6a6ded]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [18] /usr/lib/libc.so.6(+0x1160dc) [0x7e5b3d72a0dc]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:133 Exception: boost::wrapexcept<boost::system::system_error>
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:134 Unwound call stack:
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [1] /usr/bin/monero-wallet-gui(+0x343e8) [0x567a34b963e8]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [2] /usr/bin/monero-wallet-gui(+0x47b808) [0x567a34fdd808]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [3] /usr/bin/monero-wallet-gui(+0x47b889) [0x567a34fdd889]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [4] /usr/bin/monero-wallet-gui(+0x4e7323) [0x567a35049323]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [5] /usr/bin/monero-wallet-gui(+0x177e9a) [0x567a34cd9e9a]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [6] /usr/bin/monero-wallet-gui(+0x115e27) [0x567a34c77e27]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [7] /usr/bin/monero-wallet-gui(+0x117fc0) [0x567a34c79fc0]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [8] /usr/bin/monero-wallet-gui(+0x13ce22) [0x567a34c9ee22]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [9] /usr/bin/monero-wallet-gui(+0x34a1bd) [0x567a34eac1bd]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [10] /usr/bin/monero-wallet-gui(+0x292789) [0x567a34df4789]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [11] /usr/bin/monero-wallet-gui(+0x1ecd73) [0x567a34d4ed73]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [12] /usr/bin/monero-wallet-gui(+0x16fa97) [0x567a34cd1a97]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [13] /usr/bin/monero-wallet-gui(+0x16fdc0) [0x567a34cd1dc0]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [14] /usr/bin/monero-wallet-gui(+0x180766) [0x567a34ce2766]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [15] /usr/lib/libQt5Core.so.5(+0xf3945) [0x7e5b3e4f3945]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [16] /usr/lib/libQt5Core.so.5(+0xf261b) [0x7e5b3e4f261b]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [17] /usr/lib/libc.so.6(+0x92ded) [0x7e5b3d6a6ded]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [18] /usr/lib/libc.so.6(+0x1160dc) [0x7e5b3d72a0dc]
2024-06-14 18:49:55.153 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172
2024-06-14 18:49:55.154 7e5b2e0006c0 ERROR device.io src/device/device_io_hid.cpp:112 No device found
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:133 Exception: std::runtime_error
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:134 Unwound call stack:
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [1] /usr/bin/monero-wallet-gui(+0x9372f) [0x567a34bf572f]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [2] /usr/bin/monero-wallet-gui(+0x1ecb25) [0x567a34d4eb25]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [3] /usr/bin/monero-wallet-gui(+0x16fa97) [0x567a34cd1a97]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [4] /usr/bin/monero-wallet-gui(+0x16fdc0) [0x567a34cd1dc0]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [5] /usr/bin/monero-wallet-gui(+0x180766) [0x567a34ce2766]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [6] /usr/lib/libQt5Core.so.5(+0xf3945) [0x7e5b3e4f3945]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [7] /usr/lib/libQt5Core.so.5(+0xf261b) [0x7e5b3e4f261b]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [8] /usr/lib/libc.so.6(+0x92ded) [0x7e5b3d6a6ded]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172 [9] /usr/lib/libc.so.6(+0x1160dc) [0x7e5b3d72a0dc]
2024-06-14 18:49:55.154 7e5b2e0006c0 INFO stacktrace src/common/stack_trace.cpp:172
Notably it's saying "No device found" but ledger live is able to read the device and it is detected by Arch correctly.
[262293.474053] hid-generic 0003:2C97:4011.000A: hiddev99,hidraw7: USB HID v1.11 Device [Ledger Nano X] on usb-0000:00:14.0-5/input0
[263215.413030] usb 1-5: USB disconnect, device number 36
[263217.190418] usb 1-5: new full-speed USB device number 37 using xhci_hcd
[263217.345488] usb 1-5: New USB device found, idVendor=2c97, idProduct=4011, bcdDevice= 2.01
[263217.345502] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[263217.345509] usb 1-5: Product: Nano X
[263217.345515] usb 1-5: Manufacturer: Ledger
[263217.345519] usb 1-5: SerialNumber: 0001
[263217.361982] hid-generic 0003:2C97:4011.000B: hiddev99,hidraw6: USB HID v1.11 Device [Ledger Nano X] on usb-0000:00:14.0-5/input0
selsta commented
Did you make sure no other application is open that interacts with Ledger? Did you make sure the monero app is opened on Ledger and that the device is unlocked?
BushyToaster88 commented
Did you make sure the monero app is opened on Ledger
How embarrassing, thats the one thing I didnt do, thanks for the fast reponse though!