App doesn't start on Windows 11

Question

App doesn't start on Windows 11

seedubya opened this issue 3 years ago · 10 comments

It did work for a while, and recently it just hangs on startup. I have tried the steps you list in the troubleshooting which do not resolve it either.
Cleaned out the app, etc., and now the error looks like this when using the setup.exe of the .application link:

Application cannot be started. Contact the application vendor.

An error log is produced - attached.

O7GNVB6F.log

Its a great app - been using it for a year or so!

Answer 1 · 2022-03-31T07:17:39.000Z

Can you check whether the .NET framework is properly installed? The logs refer to the code 0x800736B3 which, when searching on the internet, seems to indicate it’s linked to that.

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On 31 Mar 2022, at 08:44, Chris ***@***.***> wrote: It did work for a while, and recently it just hangs on startup. I have tried the steps you list in the troubleshooting which do not resolve it either. Cleaned out the app, etc., and now the error looks like this when using the setup.exe of the .application link: Application cannot be started. Contact the application vendor. An error log is produced - attached. O7GNVB6F.log Its a great app - been using it for a year or so! — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you are subscribed to this thread.

Answer 2 · 2022-03-31T08:20:56.000Z

hi - tried that, no change. is there a complete (clean) de-install process for this app so i can try from clean again? This app used to work fine, i've not used it for a couple of weeks, and now it refuses to start

Answer 3 · 2022-03-31T08:31:27.000Z

you can uninstall the app like any other but the app does not install .NET runtime for you (if I remember correctly)

make sure you have the runtime installed https://www.microsoft.com/download/details.aspx?id=49981

Answer 4 · 2022-03-31T11:26:00.000Z

Doesn't look like it's win 11 friendly. If it's looking like it's 11 specific then probably one for later.

Answer 5 · 2022-04-18T22:17:33.000Z

Just installed in windows 11:

Edition Windows 11 Pro
Version 21H2
Installed on ‎4/‎17/‎2022
OS build 22000.613
Experience Windows Feature Experience Pack 1000.22000.613.0
.NET Framework 4.8

The program works fine out of the box, no additional installs are required.

Answer 6 · 2022-04-19T18:30:35.000Z

That's the thing - it did, but does not now. I tried installing .net framework 4.8 as mentioned and it reports it is already present.

Log file is attached - this is consistent across attempts.

T93PLS9N.log

Answer 7 · 2022-04-19T19:39:11.000Z

I had an idea, can you try and restart the app? it should update to a new version that includes some required dlls, they should come from windows but my guess is your win11 install somehow removed them from the path

Answer 8 · 2022-04-20T17:21:29.000Z

after the initial issues, i deinstalled and removed the app and references to it as it refused to start.
Downloading the latest build, and attempting to install again gives the errors in the log file above.

Answer 9 · 2022-05-17T06:33:47.000Z

just coming back to this - confirmed .net 4.8 is installed ok. i've been thro the troubleshooting steps on here and the ones listed on the site, still no luck.

Answer 10 · 2022-05-17T06:45:08.000Z

Actually - scrub that. i've got it to work by the following:

remove all the content under %user%/appdata/local/apps/2.0/
reboot

⚠️ this will nuke any/all oneclick apps you may have installed.