Can't install newer verisons

Question

Can't install newer verisons

cgr6513 opened this issue 4 years ago · 17 comments

I'm running version 3.7.5 because every version after that gives me an error code that I'm trying to install the wrong version of OotD - e.g. 32 bit OotD with 64 bit Outlook or vice versa...however there's now only one version of OotD which supposedly contains both 32 bit and 64 bit. My outlook is 64 bit. I'd love to upgrade to the latest version, but it will not let me!

Answer 1 · 2021-01-21T20:41:59.000Z

I'm running version 3.7.5 because every version after that gives me an error code that I'm trying to install the wrong version of OotD - e.g. 32 bit OotD with 64 bit Outlook or vice versa...however there's now only one version of OotD which supposedly contains both 32 bit and 64 bit. My outlook is 64 bit. I'd love to upgrade to the latest version, but it will not let me!

Answer 2 · 2021-01-21T20:47:30.000Z

This is the error I get when trying to install any version post 3.7.5

Answer 3 · 2021-06-19T17:10:22.000Z

Sorry for the late reply, if you're still facing this issue, could you upload the log file here? It should be in C:\Program Files (x86)\Outlook on the Desktop\logs

Answer 4 · 2021-06-19T17:39:52.000Z

Hi Michael – I just tried installing 4.0.22.1 and I continue to get the same error: I have the 64-bit Office installed. The last version that I could get to work (and still use) is 3.7.5.0. I’ve attached the log file as you requested. Thanks! Gary From: Michael Scrivo ***@***.*** Sent: Saturday, June 19, 2021 1:11 PM To: mscrivo/OotD Cc: cgr6513; Author Subject: Re: [mscrivo/OotD] Can't install newer verisons (#160) Sorry for the late reply, if you're still facing this issue, could you upload the log file here? It should be in C:\Program Files (x86)\Outlook on the Desktop\logs — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#160 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMI4OPWSYYFF2UODXGICWNTTTTFQVANCNFSM4WNPIUTQ> . <https://github.com/notifications/beacon/AMI4OPUZDFSFWGTESOVRRBDTTTFQVA5CNFSM4WNPIUT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOGODEKHQ.gif>

Answer 5 · 2021-06-19T18:24:09.000Z

I do not see the log file, I think you might have to attach it directly to this issue via your web browser.

Answer 6 · 2021-06-19T18:37:47.000Z

2021-06-19.log

Answer 7 · 2021-06-19T18:38:25.000Z

Ok…it’s attached to the issue on GitHub From: Michael Scrivo ***@***.*** Sent: Saturday, June 19, 2021 2:24 PM To: mscrivo/OotD Cc: cgr6513; Author Subject: Re: [mscrivo/OotD] Can't install newer verisons (#160) I do not see the log file, I think you might have to attach it directly to this issue via your web browser. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#160 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMI4OPWHLZZJCSKTENEV4STTTTOFJANCNFSM4WNPIUTQ> . <https://github.com/notifications/beacon/AMI4OPRFWJOKW4XQQNYDEFDTTTOFJA5CNFSM4WNPIUT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOGODGLFA.gif>

Answer 8 · 2021-06-19T19:23:27.000Z

Interesting, thanks! If you've got a moment, can you take a screenshot of the version information from inside Outlook itself?

Looks something like this:

Answer 9 · 2021-06-19T19:33:14.000Z

cgr6513 commented 3 years ago

Answer 10 · 2021-06-19T19:34:02.000Z

See jpg here and on Github. Gary From: Michael Scrivo ***@***.*** Sent: Saturday, June 19, 2021 3:24 PM To: mscrivo/OotD Cc: cgr6513; Author Subject: Re: [mscrivo/OotD] Can't install newer verisons (#160) Interesting, thanks! If you've got a moment, can you take a screenshot of the version information from inside Outlook itself? Looks something like this: <https://user-images.githubusercontent.com/275524/122653417-4a3c1480-d112-11eb-8c29-5518206f1a9c.png> image — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#160 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMI4OPROSCMMRS32HYK3UD3TTTVDXANCNFSM4WNPIUTQ> . <https://github.com/notifications/beacon/AMI4OPQHBFEPCCE64LTF2UDTTTVDXA5CNFSM4WNPIUT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOGODIBTI.gif>

Answer 11 · 2021-06-19T19:35:40.000Z

Great, thanks! I'll have to see if I can reproduce it with Office 2010. Have you considered upgrading? that's quite old :)

Answer 12 · 2021-06-19T19:47:33.000Z

The functionality I use in outlook, excel and word is there in 2010 so I haven’t seen the need to spend more money so long as it continues to work. I appreciate your efforts. OotD is a great program. I have my iCloud calendar always in front of me when working on the PC. Thanks again. I noticed in the log file that something is showing as or registered. If there’s a specific dll that I need to register,I can try doing that. Sent from GDR’s iPhone 12 Pro

…

On Jun 19, 2021, at 3:35 PM, Michael Scrivo ***@***.***> wrote: Great, thanks! I'll have to see if I can reproduce it with Office 2010. Have you considered upgrading? that's quite old :) — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

Answer 13 · 2021-06-19T21:07:12.000Z

Yeah that means something's not right with your outlook installation, but unfortunately, no idea how to fix it.

Office 2010 support ended in 2020, so I can't even find ISO's from Microsoft to install it anymore. Unfortunately, I don't think I will be able to help.

Answer 14 · 2021-06-19T21:12:32.000Z

Ok. Thx. I suppose I could try to reinstall outlook. Sent from GDR’s iPhone 12 Pro

…

On Jun 19, 2021, at 5:07 PM, Michael Scrivo ***@***.***> wrote: Yeah that means something's not right with your outlook installation, but unfortunately, no idea how to fix it. Office 2010 support ended in 2020, so I can't even find ISO's from Microsoft to install it anymore. Unfortunately, I don't think I will be able to help. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

Answer 15 · 2021-06-19T23:35:44.000Z

Great news, Michael! I ran the repair on Microsoft Office and then did the update to OotD and it now works!

Here’s the log file if you’re interested….but all seems well. Thanks again for a great program!

Gary
2021-06-19.log

Answer 16 · 2021-06-19T23:44:39.000Z

Glad to hear it!

Answer 17 · 2021-06-22T23:17:10.000Z

Well…I rebooted today and back came the wrong version 32/64 bit error message. Had to delete ootd and reinstall version 3.75. I guess I’ll have to continue to live with it until I update Outlook…just wanted to let you know. From: Michael Scrivo ***@***.*** Sent: Saturday, June 19, 2021 5:07 PM To: mscrivo/OotD Cc: cgr6513; Author Subject: Re: [mscrivo/OotD] Can't install newer verisons (#160) Yeah that means something's not right with your outlook installation, but unfortunately, no idea how to fix it. Office 2010 support ended in 2020, so I can't even find ISO's from Microsoft to install it anymore. Unfortunately, I don't think I will be able to help. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#160 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMI4OPV2OTLBCXQLB3DEQT3TTUBIXANCNFSM4WNPIUTQ> . <https://github.com/notifications/beacon/AMI4OPTGOIBRS5WLMVVOVI3TTUBIXA5CNFSM4WNPIUT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOGODKXAA.gif>