Icon for Get Started App not visible

Question

Icon for Get Started App not visible

Opened this issue 4 years ago · 5 comments

I have uploaded the Get Started app using the instructions and in our Teams there is no icon appear - it is just a greyed out space. The app appears to work once it appears for everyone, but the colored icon does not appear:

What the icon appears as in the Admin center:

What users see when opening Apps from within Teams

Any suggestions/thoughts as to why the icon is not appearing?

Answer 1 · 2020-06-02T14:44:41.000Z

This has been an intermittent issue for us as well, though most of the time signing out of Teams and back in resolves it. I look forward to seeing if you get any resolution/root cause.

Answer 2 · 2020-07-16T18:06:07.000Z

@kemppaik Please let us know if this issue is resolved. Thank you.

Answer 3 · 2020-08-12T08:20:25.000Z

issue is perm for me. using the following versions:
Using versions below:
"manifestVersion": "1.5",
"version": "1.6.3",

Answer 4 · 2020-08-17T19:46:39.000Z

@karuanag : No, this issue is not resolved. Like J-Kreeps-OH reported, it is an intermittent issue for us now. Most of the time signing in of Teams and back in resolves it, but not a 100% guarantee.

Answer 5 · 2020-12-08T09:49:23.000Z

@karuanag could it be related to the icon sizes , Teams wants 192X192 and 32x32 we are supplying 400px size icons. I've resized these in paint , and my icon loads no problem when i deploy the app.