muxinc/mux-ruby

Can't get response of VideoViewsAPI

Closed this issue · 5 comments

surajitcovalense commented

I am trying to fetch the video view list and event track by following
openapi = MuxRuby.configure do |config|
config.username = ENV['MUX_TOKEN_ID']
config.password = ENV['MUX_TOKEN_SECRET']
end

API Client Initialization

api_instance = MuxRuby::VideoViewsApi.new
result = api_instance.get_video_view(id)

incidents_api = MuxRuby::IncidentsApi.new
incidents = incidents_api.list_incidents

Its returning

ETHON: performed EASY effective_url=https://api.mux.com/data/v1/incidents response_code=404 return_code=ok total_time=1.112898 MuxRuby::NotFoundError: HTTP status code: 404 Response headers: {"cache-control"=>"max-age=0, private, must-revalidate", "content-type"=>"application/json; charset=utf-8", "date"=>"Wed, 20 Oct 2021 10:54:08 GMT", "server"=>"Mux API Server v1.135.0", "x-request-id"=>"Fq-3xWmMCuVyTiwATTQK", "content-length"=>"121"} Response body: {"error":{"type":"not_found","messages":["The requested resource either doesn't exist or you don't have access to it."]}}

Can anyone help me?

eropple commented

Hi there - is your Mux access token set up to work with Data?

surajitcovalense commented

Hi there - is your Mux access token set up to work with Data?

Yes, I've setup the token_id and secret_key

eropple commented

Sorry, I mean that is it set up to grant read access to Data? You can find that when you create your token, e.g.:

image

Also - is your Mux plan one that enables incidents? You can check with our support team via the button by emailing help@mux.com.

surajitcovalense commented

The configurations updated. The plan is now STARTER, am still getting the above error messages (not found and payment require message as well). So for the below info, which API I need to call?

  • How many times a video has been loaded
  • How many times a video has been played/watched
  • Average play duration
  • How many times each link in the video has been seen
  • etc..
philcluff commented

Hi @surajitcovalense, for product related questions like this, please can you reach out to the Mux support team on help@mux.com - github issues should only be used for issues with this SDK.

Thanks!