UK: explore with DemocracyClub what the user journey should be for 2016
mhl opened this issue · 3 comments
It would be great to arrange a time with Democracy Club and the design team (@zarino @wrightmartin) to work on how the user journey for YNR for the UK elections in 2016 should work - a postcode will return multiple posts now, which has interesting implications for the usability of the page you're taken to.
Had a chat with Sym and Joe on Friday. Looks like there are going to be 2 separate sites: candidates.democracyclub.org.uk which is a YNR instance for people to crowdsource candidate data, and a separate put-in-your-postcode-see-who-you-can-vote-for site for the general public to use.
Site 1: Crowdsourcing candidate data
- Assuming we just use a stock YNR site for this.
- Joe and Sym mentioned some user confusion between the edit and read sites – possibly because they both ask for a postcode first.
- Postcode is not the most useful thing to ask editors up front – candidate name is probably better. If the candidate already exists, then they can continue to view/edit them, and if a candidate with that name doesn’t already exist, then they can create one.
- So maybe try swapping out the postcode search on YNR with a "Add or edit a candidate" text input, which autocompletes to existing candidates, with an option at the bottom of the autocomplete dropdown to create a new candidate?
- Joe and Sym not too worried about editors picking the right election/post/area for new candidates – especially since lots of the candidates will either be automatically imported, or added very early on by Joe and Sym anyway.
Site 2: Who can I vote for
- Not using YNR frontend for this.
- Homepage search by postcode
- Return a page for your postcode (rather than your constituency – because the page represents an overlap of potentially 2 or 3 different electoral areas)
- Show on postcode page, in order of importance:
- The date you need to vote on
- Where you need to go to vote
- For most people this will just be "Contact your council [link] to find out"
- For some it will be "Here's where you vote [map/link]"
- For the rest it will be "Enter your house number to find out"
- CTA to "Notify me by email before future elections"
- The number of posts you can vote for (usually 2 or 3)
- Colour-coded "polling cards" for each post showing:
- Title of post (eg: "Police and Crime Commissioner"
- (in small type) Area the post covers
- A short paragraph of text explaining what the post actually does, with link to Wikipedia article
- List of known candidates
- Link to add a new candidate if you know one is missing
- Below the candidate lists, a final CTA (mostly just a test) for "Not inspired? Stand for election next time" – leads to an email input field?
- Each candidate for each post has a profile page, a bit like the existing YNR ones – name, post, area, and any other data we hold about them. Also, a few CTAs to test:
- "Support this candidate" (perhaps financially, perhaps in-kind – leads to email input box?)
- "Correct this data" (leads to candidates.democracyclub.org.uk)
- "Stand next time" – as before
- Still need pages listing all the candidates by post and by area, so search engines can find them.
Some lovely guides here might be of interest: http://civicdesign.org/fieldguides/