NScope no longer connecting to app

Question

NScope no longer connecting to app

chuckuntulis opened this issue 6 years ago · 11 comments

I checked the firmware and it said that it needed to reload. I said to upload the latest software and it said it was finished and that I should unplug the board and plug it back in. I did that and the board's lights no longer light up and the app says it can't see the board. I depressed the reset button and the board lights light up, but it still is not visible to the app????

Answer 1 · 2018-01-21T04:32:52.000Z

I have unplugged and replugged the device and now all 4 lights are now on solid, but the app says it can't connect it.
Pushing the button distinguishes all the lights.
The app thinks I am running the latest software.

Answer 2 · 2018-01-22T02:04:04.000Z

What operating system are you running on? Can you see the device in a device manager (on windows) or in the list of usb devices?

Answer 3 · 2018-01-22T02:22:22.000Z

Thanks for the quick response. I am running Windows 10 and it was running fine before I attempted the firmware update. Is there a way to reset the device? I will check the device list. Chuck

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On Jan 21, 2018 6:04 PM, "David Meyer" ***@***.***> wrote: What operating system are you running on? Can you see the device in a device manager (on windows) or in the list of usb devices? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#11 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AFyg5FKGpwAraW_2ayw8IpFGhjZSC_gqks5tM-yVgaJpZM4RlsP0> .

Answer 4 · 2018-01-22T02:27:06.000Z

If you see nScope in the device list, it should not need resetting. It may help to follow these steps:

Unplug nScope
Close all nScope software
Replug nScope
Open nScope software

If the issue persists, try restarting your computer.

Answer 5 · 2018-01-22T04:42:08.000Z

It turns out that I had restarted my machine for another reason and after the restart nScope is seen in the devices list and all 4 of the lights are lit and the app is running although it says - Power Not connected - No USB Power I depressed the white button on the nScope and the lights went out. I unplugged the nScope and plugged it back in and no lights come on and the OS tells me the device is not recognized. I unplugged it and plugged it back in after a couple of minutes and now the nScope is in the devices list and the two green lights over the ground rails are on but the other leds are off. I unplugged the device and attempted to kill the app but - X in upper right hand corner did not stop it - File>Exit did not stop it - ALT-x did not stop it - Close window from the shortcut in the Task bar did not stop it - End task from the Task Manager finally stopped it Plugged in the nScope and the device list says that there is Driver error and the two green leds are lit. Starting the app and I get a nScope failed to connect error. This time when I tried to kill the app, it exited? It has been a longtime since I have looked at the documentation and I do not remember if the device will talk to the Arduino IDE

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On Sun, Jan 21, 2018 at 6:27 PM, David Meyer ***@***.***> wrote: If you see nScope in the device list, it should not need resetting. It may help to follow these steps: 1. Unplug nScope 2. Close all nScope software 3. Replug nScope 4. Open nScope software If the issue persists, try restarting your computer. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#11 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AFyg5Bft3QpLokLR3X7q_sv_x0zS0sO7ks5tM_H6gaJpZM4RlsP0> .

Answer 6 · 2018-01-22T05:00:23.000Z

I can not seem to find any documentation or a getting started guide. If there are some, please provide a pointer.

Answer 7 · 2018-01-22T05:07:27.000Z

Each time I interact with the device, I get a different set of results. I just reconnected the device and started the app and ot is listed in the devices with no error indication, all the lights are on and the app seems to be happy but there was a brief power bar, but now that is gone?

Now I can't stop the app from the X in the upper right hand corner?????
This time, I unplugged the device and the app tells me that the nScope stopped working. I plugged the device back in and I get a device not working from the OS and the device display says there is Driver error.

Answer 8 · 2018-01-22T05:12:24.000Z

Plugging in the device, depressing the white button, starting the app and now I see a 0.47 W under the power bar. Then after a while the power bar goes away but the leds are still lit?

I wiggled the USB connector but the device is still visible to the OS.

Answer 9 · 2018-01-22T05:35:36.000Z

There is no image for Lab 0 in http://www.nscope.org/lab-0-part-1-parts-list-and-the-nscope/ ????

Answer 10 · 2018-01-22T06:30:14.000Z

I switched cables and now it seems to behaving more consistently. There should be checklist incuding the things that you mentioned as well as checking the USB and changing it for another.

The labs and examples should be fleshed out and should include the images that were mentioned.

Answer 11 · 2020-10-02T02:17:35.000Z

Hows it going, I am having a similar issue where my nscope isnt being recognized by my computer running windows 10. Worked fine about a month ago, but now it isnt showing up in the software either. Any word on how to fix this error? Thank you!