Failure to launch - MacOS

Question

Failure to launch - MacOS

Closed this issue 4 years ago · 16 comments

Last beta and current release won't open for me. I've deleted the app and redownloaded with the beta and current release and still won't open. Keeps hanging on the very last part of the process. I left it open for an entire night (overnight) and it never left this state.

Answer 1 · 2018-06-26T05:59:37.000Z

How are you loading the app? yarn start?

What is your system language?

Answer 2 · 2018-06-26T06:01:37.000Z

No clue what yarn start means. I just downloaded off the site (.dmg file) and opened it.

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On Mon, Jun 25, 2018 at 10:59 PM, Kennedy Baird ***@***.***> wrote: How are you loading the app? yarn start? What is your system language? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#46 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQuDYb15BBq2ptBLTmUBkw6sfmct1SPBks5uAc3KgaJpZM4U3RAP> .

Answer 3 · 2018-06-26T06:03:07.000Z

If you could provide some more details someone might be able to help.

What is your system language?
What version of macOS are you running?

Answer 4 · 2018-06-26T06:05:17.000Z

Cool. Latest version of MacOS 10.13.5 Not sure what you mean by language. Literally just a guy who loves Nano and wants to help but don’t know anything about coding. I was send to Github from Reddit.

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On Mon, Jun 25, 2018 at 11:03 PM, Kennedy Baird ***@***.***> wrote: If you could provide some more details someone might be able to help. What is your system language? What version of macOS are you running? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#46 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQuDYai4mRhmzGLk6gU9cf6ago8H6w9Cks5uAc6bgaJpZM4U3RAP> .

Answer 5 · 2018-06-26T06:06:33.000Z

Yeah, check the system language

Apple menu > System Preferences, then click Language & Region

Not familiar with mac, but looking for a string somewhere like en_US or en_UK etc

Can you find that? There was an issue before about that that seems to have been resolved but maybe isn't fully.

Answer 6 · 2018-06-26T06:09:17.000Z

Gotcha, thanks for the walk through. English English (U.S.) — Primary Region: United States

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On Mon, Jun 25, 2018 at 11:06 PM, Kennedy Baird ***@***.***> wrote: Yeah, check the system language Apple menu > System Preferences, then click Language & Region Not familiar with mac, but looking for a string somewhere like en_US or en_UK etc Can you find that? There was an issue before about that that seems to have been resolved but maybe isn't fully. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#46 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQuDYS0O5itm6pbMrhxV3cibmDpkaGHMks5uAc9sgaJpZM4U3RAP> .

Answer 7 · 2018-06-26T06:13:48.000Z

Ok, can you try something else (this might not work as not familiar with mac, google says it might)

Open Terminal (an application on your computer - CMD+SPACE, type Terminal), it will give you a window with a black screen.
Drag the .dmg file into the black screen
It should open and try to start.
Switch back to Terminal and see if there are messages there you can share with us

Answer 8 · 2018-06-26T06:18:23.000Z

Permission denied when I drop it in and hit enter.

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On Mon, Jun 25, 2018 at 11:13 PM, Kennedy Baird ***@***.***> wrote: Ok, can you try something else (this might not work as not familiar with mac, google says it might) - Open Terminal (an application on your computer - CMD+SPACE, type Terminal), it will give you a window with a black screen. - Drag the .dmg file into the black screen - It should open and try to start. - Switch back to Terminal and see if there are messages there you can share with us — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#46 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQuDYWpI3SeuOE6brassDZEXfrPKwGbfks5uAdEcgaJpZM4U3RAP> .

Answer 9 · 2018-06-26T06:42:09.000Z

I'm not sure how to debug. @devinus will be able to tell you where the log file is stored on mac, so maybe check back in 12 hours for instructions :)

Answer 10 · 2018-06-26T06:43:11.000Z

Will, do. Thanks!

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On Mon, Jun 25, 2018 at 11:42 PM, Kennedy Baird ***@***.***> wrote: I'm not sure how to debug. @devinus <https://github.com/devinus> will be able to tell you where the log file is stored on mac, so maybe check back in 12 hours for instructions :) — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#46 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQuDYakuyzJ3vHm00g_XG3giRiCj0aDCks5uAdfBgaJpZM4U3RAP> .

Answer 11 · 2018-07-01T16:21:50.000Z

duplicate of #36 ?

Answer 12 · 2018-07-06T23:01:48.000Z

I'm having the same problem, downloaded Nano.Wallet.Desktop-1.0.0-rc.3.dmg. This is what shows up in the Console app

error	15:54:39.165369 -0700	nano-wallet-desktop	        AEGetDescData of non-desc type 'reco' not a good idea
default	15:54:39.257524 -0700	Nano Wallet Desktop Helper	GVA info: preferred scaler idx 0
error	15:54:39.881756 -0700	nano-wallet-desktop	nw_path_close_fd Failed to close guarded necp fd 32 [9: Bad file descriptor]
default	15:54:49.076333 -0700	nano-wallet-desktop	LSExceptions shared instance invalidated for timeout.

I guess I'll try building from source now.

Answer 13 · 2018-07-17T17:49:15.000Z

I updated to 1.0.0 and the issue is gone 🙆‍♂️

Answer 14 · 2018-07-23T02:48:32.000Z

@GeniusUnleashed Can you confirm if this is still a problem for you with 1.0.1?

Answer 15 · 2018-07-23T23:16:09.000Z

@devinus Latest update is working now.

Answer 16 · 2020-10-12T15:38:56.000Z

The NanoWalletCompany is no longer supporting this app. See https://nanowalletcompany.com/ for details. Closing.