Application does not launch on Windows 10. Gives me no message.

Question

Application does not launch on Windows 10. Gives me no message.

Ste-Mich opened this issue 4 years ago · 10 comments

I ran the windows installer. Installed the vc_redist as suggested.

Pingnoo.exe does not start. It only shows me the initial logo and then turns off.

(Just to make sure: Yes I did try restarting my computer. 😄)
Also I could not find a crash log, so I'am assuming one wasn't generated.

I read the docs. Based on those I shouldn't be missing any software.
(I do not have Qt installed.)

Answer 1 · 2021-02-22T18:53:43.000Z

I have just tried a later installer I built last night for testing on a completely clean Windows 10 installation and it worked fine, I can't reproduce the fault you are describing. One thing is that by default Windows 10 firewall will block the network access for the app, so either disable it or whitelist pingnoo.

Can you please try this installer to see if works let me know the outcome!

https://we.tl/t-b9PpZ9iLr4

Answer 2 · 2021-02-23T13:01:25.000Z

That's weird. I tried installing in the default directory, whitelisting and even using the repair function.

Still the same. It just launches, but does not let me get past the logo.

Since this only happens on my computer, but not your clean install, could this be a problem with visual c++?

Answer 3 · 2021-02-23T13:14:14.000Z

I don’t know why this would happen, one thing you can try is to go to the folder where it’s installed, you will see a folder named “Components”, inside that temporarily move out all the dll’s apart from Core.dll. Do you have antivirus installed? Try launching and see if it opens, if it does, then try moving plugins back into the folder one by one. You should use the following order (and opening after each file has been copied): HostIPGeoIPProvider.dll IPAPIGeoIPProvider.dll ICMPPingEngine.dll RouteEngine.dll RouteAnalyser.dll RegExHostMasker.dll PublicIPHostMasker.dll

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On 23 Feb 2021, 13:01 +0000, Ste-Mich ***@***.***>, wrote: That's weird. I tried installing in the default directory, whitelisting and even using the repair function. Still the same. It just launches, but does not let me get past the logo. Since this only happens on my computer, but not your clean install, could this be a problem with visual c++? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

Answer 4 · 2021-02-23T13:32:30.000Z

I added each file one by one. The application did not launch when I added IPAPIGeoIPProvider.dll and HostIPGeoIPProvider.dll. Without those it seems to work all fine.

I'am thinking this could be a problem with some geolocation IP stuff. I like to turn those things off in Windows. Could that be the problem?

Answer 5 · 2021-02-23T13:35:58.000Z

@Ste-Mich cool, ok, we're getting somewhere at least! Keep those files out of your installation for the moment, I will take a look to see if I have missed anything obvious that could be causing this, it's probably a nullptr not being caught by an assert or an actual runtime check.

It's minor in terms of functionality, so running without those for the moment isn't a huge issue.

I'll take a look tonight when I have finished work.

Answer 6 · 2021-02-23T17:19:53.000Z

Edit: not going mad, it does, was looking in the wrong file.
Edit: going mad, it deosn't use SQL.

Ok, I know what the issue is, the QtSql library isn't being deployed along with the sqlite plugin.

Answer 7 · 2021-02-23T17:47:03.000Z

This should be fixed now. I will build binaries and add a link here for testing.

Answer 8 · 2021-02-23T18:52:51.000Z

Can you uninstall and install this version:

https://we.tl/t-pq3VLjTEPr

As a bonus it should include the shortcut settings in the installer as well.

Answer 9 · 2021-02-25T16:31:49.000Z

Amazing, thank you. It's working now.

Answer 10 · 2021-02-25T17:12:17.000Z

No worries, we got there in the end! I will be pushing some new binaries shortly, I made some UI tweaks in the early hours of the morning, will be interested on feedback.