Tried a ride twice, froze and crashed both times as I was getting an award.

Question

Tried a ride twice, froze and crashed both times as I was getting an award.

joekm opened this issue 7 months ago · 13 comments

Describe the bug
Tried a ride twice, froze and crashed both times as I was getting an award. Using the Zwift companion app with it.

To Reproduce
Steps to reproduce the behavior:
Start ride
Wait until some "award notification" shows (I.E. "You've unlocked the Zwift Glasses"
Game freezes....eventually crashes to terminal.

Expected behavior
Able to finish and save ride.

Screenshots
N/A

Additional context
Running EndeavourOS All AMD setup.

Answer 1 · 2024-02-28T01:35:48.000Z

I've switched from "fullscreen" to "windowed" mode. I'll try again tomorrow running it that way and see if I have better luck. I don't suppose there's a setting to run gamemode with this? That might help as well.

If I must, I cast from my phone via Android TV but, I'm really hoping I can get this to work.

Answer 2 · 2024-02-28T01:36:33.000Z

Did you try disabling video screenshots? In the Zwift settings.

Answer 3 · 2024-02-28T01:37:15.000Z

No but, I will. Is that a known fix?

Answer 4 · 2024-02-28T01:37:57.000Z

Yes, crashes are common with the setting enabled.
See #26.

Answer 5 · 2024-02-28T01:42:14.000Z

Ok, I've the video back to fullscreen and disabled video screenshots. There's also an auto upload screenshots, but I think that happens after the ride is saved anyways so it shouldn't matter. Nonetheless, I'll set that to "never" for now as well.

Report back tomorrow. Either it shows on Strava or more work to do here ;)

Answer 6 · 2024-02-28T01:44:49.000Z

My system by the way....

Answer 7 · 2024-02-28T01:50:17.000Z

I run Zwift on a similar setup. Sway with CPU 5900X, GPU 6900 XT.
I haven't done a ride on Zwift 1.59.0 but no issues otherwise, so it's probably caused by video screenshots.

Answer 8 · 2024-02-28T14:17:21.000Z

@joekm please close the issue if it's resolved.

Answer 9 · 2024-02-28T23:07:32.000Z

@joekm please close the issue if it's resolved.

Will test tonight and do so if it works out.

Answer 10 · 2024-02-29T00:10:45.000Z

Forgot to check the memory useage during but, got in a 34+ minute ride, well past where I normally crash, and no issues. I also use OpenRGB to give me feedback on CPU, GPU, and nVMe temps. All stayed in pretty nominal ranges. CPU got the warmest but, well below any concern.

I'd say I'm rollin' :) Thanks for the help everyone.

Answer 11 · 2024-03-02T12:18:50.000Z

I was coming to suggest adding a note to the README about disabling video screenshots after having run into this myself - I'm glad to see it was added in commit 24ac826 - thanks!

Answer 12 · 2024-04-11T14:02:21.000Z

I've been experiencing this issue for about a week, crashing at around the 35min mark, next time I'll disable video screenshots 😅. I am also running a radeon card, 6800XT. As far as I can see, everyone who reported this error seems to be on radeon, is there a chance this is a radeon specific issue, or did someone on nvidia also have this problem? Just out of curiosity

Answer 13 · 2024-04-11T16:49:56.000Z

@perrin4869 I have an Nvidia GPU and have this same problem with video screenshots crashing Zwift in Linux - all is well so long as those are disabled.