error while validating receipt of data for mssql-server-integration-installer: timed out

[maxlemieux]

Description

Installation of MS SQL integration recipe is returning a failure message, although the integration seems to be installed properly and data is flowing to the New Relic dashboard.

{"level":"debug","msg":"installing recipe","name":"mssql-server-integration-installer","time":"2021-11-18T12:29:54-05:00"}
{"level":"debug","msg":"Found license key [redacted]********************************","time":"2021-11-18T12:29:54-05:00"}
{"level":"debug","msg":"preparing recipe","name":"mssql-server-integration-installer","time":"2021-11-18T12:29:54-05:00"}
{"error":"","guid":"","level":"debug","msg":"recipe event","recipe_name":"mssql-server-integration-installer","status":"INSTALLING","statusCount":2,"tasks":null,"time":"2021-11-18T12:29:54-05:00","validationDurationMs":0}
{"level":"debug","msg":"executing recipe mssql-server-integration-installer","time":"2021-11-18T12:29:55-05:00"}
{"level":"debug","msg":"skipping agent validation due to lack of validationUrl","time":"2021-11-18T12:30:14-05:00"}
{"level":"debug","msg":"Checking for data in New Relic (this may take a few minutes)...","time":"2021-11-18T12:30:14-05:00"}
{"level":"debug","msg":" Checking for data in New Relic (this may take a few minutes)...","time":"2021-11-18T12:35:14-05:00"}
{"error":"encountered an error while validating receipt of data for mssql-server-integration-installer: timed out waiting for validation to succeed","guid":"","level":"debug","msg":"recipe event","recipe_name":"mssql-server-integration-installer","status":"FAILED","statusCount":2,"tasks":null,"time":"2021-11-18T12:35:14-05:00","validationDurationMs":300006}
{"level":"debug","msg":"completed","time":"2021-11-18T12:35:15-05:00","timestamp":1637256915}
{"hasCanceledRecipes":false,"hasFailedRecipes":true,"hasInstalledRecipes":true,"hasSkippedRecipes":false,"level":"debug","msg":"final installation statuses updated","time":"2021-11-18T12:35:15-05:00"}
{"level":"debug","msg":"We encountered an issue during the installation: encountered an error while validating receipt of data for mssql-server-integration-installer: timed out waiting for validation to succeed.","time":"2021-11-18T12:35:15-05:00"}
{"level":"debug","msg":"If this problem persists, visit the documentation and support page for additional help here at https://one.newrelic.com/-/06vjAeZLKjP.","time":"2021-11-18T12:35:15-05:00"}

Expected Behavior

Validate connectivity and don't display an error.

NR Diag results

Attaching installer logs newrelic-cli.log (sanitized).

Steps to Reproduce

Install MS SQL on-host integration using the installer recipe mssql-server-integration-installer.

Your Environment

• nri-mssql 2.8.1
• Infrastructure agent 1.20.7
• Microsoft Windows Server 2019 Datacenter 10.0.17763 Build 17763

[maxlemieux]

newrelic-cli.log

[davidgit]

Hi,

I'm closing this one because it should have been created in https://github.com/newrelic/open-install-library.

Please, open an issue there.

Thanks!