fatal error

Question

fatal error

Prometheus121 opened this issue 4 years ago · 11 comments

Prometheus121 commented 4 years ago

Hi, thank you very much for your work. It'll be very useful, but I'm having a problem installing it.

I get a "Fatal error detected" - "Failed to execute script main"

Could you please help me?

Thanks

pacatito commented 4 years ago

same here

Answer 1 · 2021-05-23T10:04:22.000Z

Can you give me some info for your system (basically your OS and anything else you think is relevant)?

Answer 2 · 2021-05-23T10:11:44.000Z

Windows 10 Home Edition
Intel Core i5 CPU, 3,2GHz
8gbRAM
x64

Answer 3 · 2021-05-23T10:20:19.000Z

Can you check if there is an "error_log_xxxx-xx-xx.txt" inside your "C:\Users\USERNAME\AppData\Roaming\KOHighlights\error_log_2021-05-21.txt"?
If there is, what does it says?

Answer 4 · 2021-05-23T10:21:39.000Z

To see the AppData folder you have to enable the "Show hidden files" feature of windows Explorer...

Answer 5 · 2021-05-23T13:57:05.000Z

Thank you for your help.

I don't have a folder with that name. Tried installing with admin privileges', but still no folder...

I can see the appdata folder and several other folders regarding other apps

Answer 6 · 2021-05-23T18:08:39.000Z

Another thing you can try, is to install the program again while you have switched off all your antivirus , anti malware, anti whatever..
It is very common for some of them to block files that they shouldn't. 😉

Answer 7 · 2021-05-23T18:25:55.000Z

Tried it.
Same error :(

Answer 8 · 2021-07-04T18:37:46.000Z

same here

Are you sure there is no antivirus enabled (like windows build in antivirus)?

Answer 9 · 2021-07-04T18:49:58.000Z

yes, i installed it more than two times, enabled and disabled

by the way, ty for answer so quicky

Answer 10 · 2021-07-04T18:52:47.000Z

yes, i installed it more than two times, enabled and disabled

Then, unfortunately there is nothing I can do.. 😞

💡 BTW, have you tried any earlier releases?