Power State and Communication Issues

Question

Power State and Communication Issues

Closed this issue 3 days ago · 27 comments

I've made multiple attempts to change the settings and troubleshoot the issue, but unfortunately, I haven't been able to solve the problem. Here's what I've done so far:

I added a media player widget for my Samsung S95C TV on the dashboard using the integration. However, I'm experiencing incorrect visualization of the integration's power state. Sometimes the TV is on and functioning, but the integration shows it as off, and vice versa. When the integration shows the TV as off, I can't access other options like changing the source or audio mode.

I've tried changing the ports as suggested, including 9110, 9119, and 9197. However, I didn't notice any significant differences in behavior. Initially, it appeared to work, but after a period (which varies from 5 minutes to a couple of hours or more), the issue returns, and changing ports doesn't seem to have any effect in the long run.

I also experimented with switching between "Control Web Socket Channel," "Remote Web Socket Channel," and "Rest API Call" options. While there were slight variations, I couldn't identify which one was better, and ultimately the problem persisted.

I attempted to use the "Use volume mute status to detect fake power ON" option, but it didn't change anything in terms of the issue.

In Node-RED, I created a function to send a WOL (Wake-on-LAN) packet using the TV's MAC address. However, this approach didn't work.

Interestingly, when I added specific code to my configuration.yaml file (noting that this configuration differs slightly from what's in the documentation), the sent WOL packet successfully turned on the TV.

media_player:
  - platform: samsungtv_smart
    name: S95C
    host: 10.10.10.73
    mac: "aa:bb:cc:dd:ee:ff"

However, this only works the first time after restarting HA. Subsequent attempts only turn on the Samsung media player widget, not the TV itself. This behavior is strange, and it suggests there might be communication problems between the TV and the integration.

The only reliable method to successfully enable the power-on function is by utilizing the SmartThings integration.

Answer 1 · 2023-08-25T11:48:42.000Z

I'm having the same issue with regards to the media player not showing that the TV is on (Samsung BU8000).
I have not yet had a change to try out some of the solutions from the post above.

Answer 2 · 2023-08-26T07:50:24.000Z

Hello @ollo69 ,
could you please lend a hand here?
I'm struggling to figure out what the issue is. I've provided all of my settings below. I've even set up a binary sensor to assist in determining the entity's state, but despite that, it appears to not be functioning correctly. After turning on the TV, the state of the Samsung TV's media player entity switches on.
However, after a while, it switches off again, even though the SmartThings integration continues to indicate that it's on, along with the newly created sensor.

Answer 3 · 2023-08-26T13:08:30.000Z

I do not understand on what that binary sensor is based.

Answer 4 · 2023-08-26T20:39:58.000Z

I do not understand on what that binary sensor is based.

The sensor is based on the 'smartthing' entity switch, which is responsible for turning the TV on and off. I use this switch to determine the state of the TV and relay that to the binary sensor, which can be either 'on' or 'off'. I made another adjustment to the configuration, changing the TCP port to 0 (ICMP). In the past, without the binary sensor, it only worked intermittently; often, the media player entity would remain 'on' even if the TV was turned off, and vice versa. Now, with the sensor paired, it appears to be functioning correctly. I've been testing it for 10 hours, and so far, it's consistent: when the TV is off, the media player entity is also off, and vice versa. I hope this continues to be the case in the future. However, there is a slight delay in the time it takes for the TV to turn on and for the media player entity to register this change—it takes about 3 to 4 seconds. Turning it off is quicker, taking less than 2 seconds.

Answer 5 · 2023-09-14T16:19:07.000Z

I had the same issue, but the error was the IP address. in our initial setup, the integration requested an IP, the thing is maybe your TV is getting the IP via DHCP (Automatic) so the IP address could change, the TV turn on because it's using "smart_things" but it didn't refresh the status because it's pointing to that IP, my fix was setup a static IP in the tv ,
I would like to know if setting up static IP , it's the correct way or if this integration can work with dynamic IP

Answer 6 · 2023-09-26T18:44:19.000Z

I am having the same issue! While it seems more stable by setting the TCP port to 0 (ICMP), it still detects the state of the TV wrong sometimes. While the solution proposed by @ronyn77 can work by linking the state directly to another integration (SmartThings), I'd prefer not to include my SmartThings integration in my Home Assistant setup. I'm using WOL packet and control web socket. Anyone an idea on how to make it more stable?

Answer 7 · 2023-09-28T20:20:51.000Z

I have the same issue also with a Samsung S95C. Would be great if this could be solved.

Answer 8 · 2023-10-26T10:33:47.000Z

@ollo69 I have a 2022 neo-qled tv and I am experiencing a similar problem, I think. When I send a command (tv on / off) one of the following outcomes is as likely as another:

the command will execute promptly and status will update
the command will execute promptly, but the status won't update
the command will execute, but with a delay significant enough to think that it's not executing.
the command won't execute

On my previous try with home assistant I also had some apps defined and the commands to run them were susceptible to the same problems.

Some details about my setup:

home assistant host has ethernet connection. Currently it's run on a current version of dietpi on odroid c2. Previously I tried to run it in a x86_64 proxmox VM. Same symptoms.
The TV itself is using wifi, but the AP is literally above it and the signal is strong enough for 4k playback at high bitrates

I would really appreciate if this could get resolved!

Answer 9 · 2023-10-30T08:41:21.000Z

Came here to check for issues like this as I have started experiencing this myself.

As SmartThings was mentioned I went to check the SmartThings App to see if the tv still functioned through that. When I opened it I got a prompt saying something along the lines of "We've disconnected this device because you haven't used it in a while, tap here to reconnect". After doing that the Home Assistant status is reporting correctly again!

Worth checking.

Answer 10 · 2023-10-30T10:18:48.000Z

Came here to check for issues like this as I have started experiencing this myself.

As SmartThings was mentioned I went to check the SmartThings App to see if the tv still functioned through that. When I opened it I got a prompt saying something along the lines of "We've disconnected this device because you haven't used it in a while, tap here to reconnect". After doing that the Home Assistant status is reporting correctly again!

Worth checking.

We use the smartthings app daily to control the tv. I'm just fed up with mispressing buttons on it. I wish that was the fix for me, but alas no. :(

Answer 11 · 2023-11-03T08:55:46.000Z

I am experiancing the same issue since couple of weeks.

Answer 12 · 2023-11-14T18:01:46.000Z

Same setup here with the similar issue. Home Assistant reports the TV as "on" when it is turned off. The problem is produced either the TV is turned off by its physical remote or by Home Assistant. I tried to update the status manually in the developer tool but it resumes to "on" again after a few seconds. Although it reports the status as "on" already, I am still able to turn on the TV by sending a command.

@ollo69 I have a 2022 neo-qled tv and I am experiencing a similar problem, I think. When I send a command (tv on / off) one of the following outcomes is as likely as another:

the command will execute promptly and status will update

the command will execute promptly, but the status won't update

the command will execute, but with a delay significant enough to think that it's not executing.

the command won't execute

On my previous try with home assistant I also had some apps defined and the commands to run them were susceptible to the same problems.

Some details about my setup:

home assistant host has ethernet connection. Currently it's run on a current version of dietpi on odroid c2. Previously I tried to run it in a x86_64 proxmox VM. Same symptoms.

The TV itself is using wifi, but the AP is literally above it and the signal is strong enough for 4k playback at high bitrates

I would really appreciate if this could get resolved!

Answer 13 · 2023-12-30T02:24:32.000Z

This issue is stale because it has been open 45 days with no activity. Remove stale label or comment or this will be closed in 7 days.

Answer 14 · 2024-01-02T01:18:45.000Z

Commenting to keep this from being auto-closed - its still affecting me.

Answer 15 · 2024-01-03T08:53:14.000Z

I got the same problem here on my S90C.

Answer 16 · 2024-01-20T23:31:21.000Z

I have the same issue. From the logs it looks like the tv is on, but still registers as off

2024-01-20 14:02:41.639 DEBUG (MainThread) [custom_components.samsungtv_smart.api.smartthings] {'deviceId': 'xxx', 'state': 'ONLINE', 'lastUpdatedDate': '2024-01-20T12:19:59.643Z'}

2024-01-20 14:02:42.629 DEBUG (MainThread) [custom_components.samsungtv_smart.api.smartthings] {'main': {'mndt': {'value': '2022-01-01'}, 'mnfv': {'value': 'T-PTMDEUC-1602.2|ST_ENERGY'}, 'supportsPowerOnByOcf': {'value': 'true'}, 'mnhw': {'value': None}, 'data': {'value': None}, 'di': {'value': 'xxx'}, 'supportedPlaybackCommands': {'value': '["play","pause","stop","fastForward","rewind"]'}, 'supportedInputSources': {'value':
'["digitalTv","HDMI1","HDMI2","HDMI3"]'}, 'mnsl': {'value': None}, 'supportedPictureModesMap': {'value': '[{"id":"modeGen_589826","name":"EyeComfort"},{"id":"modeIntelligent","name":"Optimised"}]'}, 'dmv': {'value': 'res.1.1.0,sh.1.1.0'}, 'error': {'value': None}, 'switch': {'value': 'on'}, 'vid': {'value': 'VD-STV-2022'}, 'mnpv': {'value': '6.5'}, 'supportedPictureModes': {'value': '["EyeComfort","Optimised"]'}, 'firmwareVersion': {'value': '3.5.0'}, 'icv': {'value': 'core.1.1.0'}, 'supportedSoundModes': {'value': '["Amplify","Standard"]'}, 'st': {'value': '2023-12-31T13:55:13Z'}, 'updatedTime': {'value': '1705753201'}, 'deviceConnectionState': {'value': None}, 'powerConsumption': {'value': None}, 'pictureMode': {'value': 'Optimised'}, 'supportedSoundModesMap': {'value': '[{"id":"modeAmplify","name":"Amplify"},{"id":"modeStandard","name":"Standard"}]'}, 'disabledCapabilities': {'value': '["powerConsumptionReport"]'}, 'soundMode': {'value': 'Standard'}, 'playbackStatus': {'value': None}, 'supportedTrackControlCommands': {'value': None}, 'mobileCamSupported': {'value': 'true'}, 'mute': {'value': 'unmuted'}, 'supportedAmbientApps': {'value': '["weather"]'}, 'n': {'value': 'Samsung Q77BA 65 TV'}, 'mnmo': {'value': 'QE65Q77BATXXC'}, 'volume': {'value': '9', 'unit': '%'}, 'tvChannel': {'value': ''}, 'mnmn': {'value': 'Samsung Electronics'}, 'imeAdvSupported': {'value': 'true'}, 'mnml': {'value': None}, 'supportedInputSourcesMap': {'value': '[{"id":"dtv","name":"TV"},{"id":"HDMI1","name":"HDMI 1"},{"id":"HDMI2","name":"HDMI 2"},{"id":"HDMI3","name":"HDMI 3"}]'}, 'tvChannelName': {'value': 'CYL8nSudXE.m3uIPTV'}, 'mnos': {'value': 'Tizen'}, 'pi': {'value': 'xxx'}, 'inputSource': {'value': 'dtv'}, 'status': {'value': 'Idle'}}}
2024-01-20 14:02:42.631 DEBUG (MainThread) [custom_components.samsungtv_smart.media_player] Samsung TV is OFF or SmartThings not configured, _get_st_sources not executed

Answer 17 · 2024-03-06T02:19:30.000Z

This issue is stale because it has been open 45 days with no activity. Remove stale label or comment or this will be closed in 7 days.

Answer 18 · 2024-03-07T02:23:17.000Z

I also have the same issue (S89C). The default Samsung integration shows the correct status of the TV so I created a binary sensor based on it and added it in the configuration. However, the status still shows off even though the binary sensor is showing on. Does anything else need to be configured to ensure the binary sensor is used for status?
Would be nice if we could have an option to set the status to always be on so that sources and other options are available.

Answer 19 · 2024-03-10T18:11:27.000Z

Since a couple of weeks I have a new issue with the integration. I have an S95C. My configuration for the integration:

WOL Packet (TV connected via ethernet)
Control Web Socket Channel
TCP port: 0 (also tried 9110, 9119, 9197 as stated in the documentation) -> does not help
I also created a binary sensor based on the power consumption -> does not help

In general, it works rather well. However, when the TV is turned off, the state of the TV in Home Assistant changes from On and immediately to Off in 5 min periods.

Any help is pretty much appreciated.

Answer 20 · 2024-03-11T06:08:49.000Z

Why don't you connect a sensor to SmartThings? In my case, it worked pretty well. Moreover, because I experienced some issues with the SmartThings integration in the past, I was forced to disable the sensor connection. After resolving the integration issue, I didn't re-enable the sensor, because it seems to still work fine today. I might have encountered a few problems a couple of times, but they could have been caused by many other factors as well. Give it a try.

Answer 21 · 2024-04-14T15:18:14.000Z

I am also having the same issue. I have a fixed IP and a binary sensor based on power consumption of the TV (which i can confirm works by watching it in a differant widget). I have also tried all suggested ports and alternating between wifi/wried... smartthings and WOL. It is an S92C. It works if i restart HA but once it is turned off it will rarely show up as on again unless I restart HA. The power works all the time though just not the status/sources. Is there any progress on this at all that could be of help? Thanks.

Answer 22 · 2024-04-15T20:10:16.000Z

If you're comfortable with some light soldering/breadboarding and your Samsung TV has a headphone-jacked shaped service port marked "Ex-Link", you can use that as an alternative way to control the TV via Home Assistant without using the SmartThings API.

It's much more limited in scope than this integration, since the ExLink port doesn't allow you to query the TV's current state or interact with any of the smart/homescreen features, but it provides some very rudimentary idempotent controls that satisfied my personal use cases of turning the TV on, off, and selecting the appropriate HDMI source explicitly.

Dropping it here in case it might be useful for anyone
https://github.com/andrewmv/samsung-tv-serial-console

Answer 23 · 2024-04-17T18:44:24.000Z

....now the power state hasn't been updating anymore. I have a Samsung S95C, and until now it worked without any problems. However, after updating Home Assistant, the media player entity shows as turned off all the time. The only way to bring it back on is to restart Home Assistant.

Answer 24 · 2024-05-28T00:36:11.000Z

So, looks like I'm not alone on this.

My work around is to reload the integration (using the below)
If you manually reload the integration, it will show the correct entity state after that.

So, add the below to your automation script:

Replace the entity device name to your device - on mine I named it smarthingstv )

service: homeassistant.reload_config_entry
metadata: {}
data: {}
target:
  entity_id: media_player.smarthingstv

Answer 25 · 2024-07-13T02:32:49.000Z

This issue is stale because it has been open 45 days with no activity. Remove stale label or comment or this will be closed in 7 days.

Answer 26 · 2024-07-21T02:35:40.000Z

This issue was closed because it has been stalled for 7 days with no activity.

Answer 27 · 2024-07-21T22:03:18.000Z

The work around:
After adding the below, I completely forgot about this issue. I got a reminder after this issue was closed.

Create an automation that will reload the integration each time your SamsungTV is turned ON
The reload takes less than 2 seconds to happen and only needs to happen when the TV is turned ON.

Create the automation, enter in Yaml mode, and paste the below.
Don't forget to change the TV's entity name to yours:

alias: Reload smarthingstv integration
description: ""
trigger:

platform: state
entity_id:
- remote.livingroomtv
  from: "off"
  to: "on"
platform: state
entity_id:
- media_player.livingroomtv
  from: "off"
  to: "on"
  id: OriginalTVintegration
  condition: []
  action:
service: homeassistant.reload_config_entry
metadata: {}
data: {}
target:
entity_id: media_player.smarthingstv
mode: single