openimsdk/openkf

Does merging of messages from two accounts now support it?

Closed this issue · 4 comments

sqzxcv commented

Checklist

Is this feature request related to a problem?

No.

Problem Description

Is there support for merging messages from two accounts? In developing a system like openkf, there's a scenario where a user switches from a temporary to a logged-in account, and there's a need to merge messages. Is this supported currently?

Proposed Solution

Upon switching accounts, messages from one account should be merged into the other, maintaining the chronological order based on the timestamp of each message to ensure there's no confusion in the sequence of the conversation.

Benefits

In openkf, this feature would significantly enhance user experience. Many current commercial customer service systems lack this functionality, which results in multiple conversation windows for a single account on the customer service representative's end, thus increasing communication overhead.

Potential Drawbacks

No response

Additional Information

No response

cubxxw commented

Thank you for bringing this to our attention and for the detailed feature request. The idea of merging messages from two different accounts, while maintaining chronological order, is indeed an interesting feature that could enhance user experience, especially in a customer service setting like openkf.
@IRONICBo

IRONICBo commented

@sqzxcv @cubxxw Thanks for your advices! We have noted your requirements, I think it may be possible to do the matching process of user messages in kf's storage, or you can do the message migration on the openim side, but the implementation still needs to be evaluated for the impact the solution may have on other modules of the system.

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kubbot commented

This issue is stale because it has been open 60 days with no activity. Remove stale label or comment or this will be closed in 7 days.

kubbot commented

This issue was closed because it has been stalled for 7 days with no activity.