Any luck with the Ombudsman?
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Did you ever get anywhere with convincing / forcing Metro to accept forms filled out with metroclaim?
bump
No. Since I wasn't actually eligible to make a claim myself, I wasn't in a position to progress a complaint. I asked if any of my users wanted to take it up, but no one did ( understandably they were probably sick of the whole thing by then)
Right. Well, I live on the Upwey line, and that is pretty much stuffed for half of the year. If I ever find myself in a position where I'm eligible to make a claim, I'll use your system & complain to the ombudsman.
Wow this is an old issue. Is metroclaim still a thing? I'm now in Belgrave, and (sadly) sometimes find myself eligible for compensation.
No its not a thing, but I did hear that Metro now have an online claim system