Slide number feedbacks not updating

[phuvf]

From FB group:

Having trouble getting any feedback to show up. Send OSC feedback is checked...all the ports match with companion. Start, Current, End...etc all work. However the feedback for slides and videos doesnt seem to be working all of a sudden for me. Had it all working last time I connected.

[phuvf]

If you're having this issue, please comment below with the following details:

• Copy of your OSCPoint logs (from OSCPoint ribbon tab -> Logs)
• Copy of your Companion logs (from Logs tab in GUI)

[Marty-Masterjohn]

I have 2 PPT computers controlled by OSCPoint.
The Main PPT is connected directly to the Streamdeck and functions well.
The Backup PPT is networked to the Main and executes cues from the streamdeck but does not give status/feedback for the slide position or the time remaining when playing a video.

OSCPoint logs
2024-09-06 15:24:37.1122 | Debug | Action: /slideshow/start/current
2024-09-06 15:24:37.1962 | Debug | Current slide is 43
2024-09-06 15:24:37.6570 | Debug | Event: SlideShowNextSlide
2024-09-06 15:24:37.6570 | Debug | Event: SlideShowNextClick
2024-09-06 15:24:37.6570 | Debug | No media found on slide 43
2024-09-06 15:24:37.6570 | Debug | Starting feedback send
2024-09-06 15:24:37.6570 | Debug | Event: SlideShowOnNext
2024-09-06 15:24:37.6813 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:24:37.6813 | Debug | Event: SlideShowNextClick
2024-09-06 15:24:37.6813 | Debug | No media found on slide 43
2024-09-06 15:24:37.6813 | Debug | Starting feedback send
2024-09-06 15:24:37.8606 | Debug | Resetting media data
2024-09-06 15:24:37.8606 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:24:37.8606 | Debug | by force
2024-09-06 15:24:40.1063 | Debug | Action: /next
2024-09-06 15:24:40.1103 | Debug | Next triggered by OSC
2024-09-06 15:24:40.1103 | Debug | Event: SlideShowNextSlide
2024-09-06 15:24:40.1103 | Debug | Event: SlideShowNextClick
2024-09-06 15:24:40.1423 | Debug | Found media on slide 44 in shape Hilton 2020 CP V3.mp4 (duration: 99989ms)
2024-09-06 15:24:40.1423 | Debug | Starting feedback send
2024-09-06 15:24:40.1423 | Debug | Media not playing - sending single media update
2024-09-06 15:24:40.1423 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:24:42.7591 | Debug | Action: /next
2024-09-06 15:24:42.7591 | Debug | Next triggered by OSC
2024-09-06 15:24:42.7591 | Debug | Event: SlideShowOnNext
2024-09-06 15:24:42.8535 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:24:42.8535 | Debug | Event: SlideShowNextClick
2024-09-06 15:24:42.8535 | Debug | Found media on slide 44 in shape Hilton 2020 CP V3.mp4 (duration: 99989ms)
2024-09-06 15:24:42.8535 | Debug | Starting feedback send
2024-09-06 15:26:22.8626 | Debug | Media not playing - sending single media update
2024-09-06 15:26:22.8626 | Debug | Media feedback: stopped @ 99984/0
2024-09-06 15:26:26.3880 | Debug | Action: /next
2024-09-06 15:26:26.3920 | Debug | Next triggered by OSC
2024-09-06 15:26:27.2085 | Debug | Event: SlideShowNextSlide
2024-09-06 15:26:27.2085 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:27.2085 | Debug | No media found on slide 45
2024-09-06 15:26:27.2085 | Debug | Starting feedback send
2024-09-06 15:26:27.2085 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:27.2744 | Debug | Media not playing - sending single media update
2024-09-06 15:26:27.2744 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:27.4006 | Debug | Resetting media data
2024-09-06 15:26:27.4006 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:27.4006 | Debug | by force
2024-09-06 15:26:28.8589 | Debug | Action: /next
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:28.8589 | Debug | No media found on slide 45
2024-09-06 15:26:28.8589 | Debug | Starting feedback send
2024-09-06 15:26:28.8589 | Debug | Next triggered by OSC
2024-09-06 15:26:28.8589 | Debug | Resetting media data
2024-09-06 15:26:28.8589 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:28.8589 | Debug | by force
2024-09-06 15:26:28.8589 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:29.9087 | Debug | Action: /next
2024-09-06 15:26:29.9087 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:29.9087 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:29.9087 | Debug | No media found on slide 45
2024-09-06 15:26:29.9087 | Debug | Starting feedback send
2024-09-06 15:26:29.9087 | Debug | Resetting media data
2024-09-06 15:26:29.9087 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:29.9087 | Debug | by force
2024-09-06 15:26:29.9087 | Debug | Next triggered by OSC
2024-09-06 15:26:29.9087 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:30.3188 | Debug | Action: /next
2024-09-06 15:26:30.3188 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:30.3188 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:30.3188 | Debug | No media found on slide 45
2024-09-06 15:26:30.3188 | Debug | Starting feedback send
2024-09-06 15:26:30.3188 | Debug | Resetting media data
2024-09-06 15:26:30.3188 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:30.3188 | Debug | by force
2024-09-06 15:26:30.3188 | Debug | Next triggered by OSC
2024-09-06 15:26:30.3270 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:30.7188 | Debug | Action: /next
2024-09-06 15:26:30.7188 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:30.7188 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:30.7188 | Debug | No media found on slide 45
2024-09-06 15:26:30.7188 | Debug | Starting feedback send
2024-09-06 15:26:30.7188 | Debug | Next triggered by OSC
2024-09-06 15:26:30.7188 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:30.7394 | Debug | Resetting media data
2024-09-06 15:26:30.7394 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:30.7394 | Debug | by force
2024-09-06 15:26:31.2168 | Debug | Action: /next
2024-09-06 15:26:31.2168 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:31.2168 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:31.2168 | Debug | No media found on slide 45
2024-09-06 15:26:31.2168 | Debug | Starting feedback send
2024-09-06 15:26:31.2168 | Debug | Next triggered by OSC
2024-09-06 15:26:31.2168 | Debug | Event: SlideShowOnNext
2024-09-06 15:26:31.3669 | Debug | Resetting media data
2024-09-06 15:26:31.3669 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:31.3669 | Debug | by force
2024-09-06 15:26:31.9590 | Debug | Action: /next
2024-09-06 15:26:31.9590 | Debug | Event: SlideShowNextBuild (no feedback update)
2024-09-06 15:26:31.9590 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:31.9590 | Debug | No media found on slide 45
2024-09-06 15:26:31.9590 | Debug | Starting feedback send
2024-09-06 15:26:31.9590 | Debug | Next triggered by OSC
2024-09-06 15:26:31.9891 | Debug | Resetting media data
2024-09-06 15:26:31.9891 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:31.9891 | Debug | by force
2024-09-06 15:26:33.1088 | Debug | Action: /next
2024-09-06 15:26:33.1088 | Debug | Event: SlideShowNextSlide
2024-09-06 15:26:33.1088 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:33.1088 | Debug | No media found on slide 46
2024-09-06 15:26:33.1088 | Debug | Starting feedback send
2024-09-06 15:26:33.1088 | Debug | Next triggered by OSC
2024-09-06 15:26:33.2302 | Debug | Resetting media data
2024-09-06 15:26:33.2302 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:33.2302 | Debug | by force
2024-09-06 15:26:34.6088 | Debug | Action: /next
2024-09-06 15:26:34.6088 | Debug | Event: SlideShowNextSlide
2024-09-06 15:26:34.6088 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:34.6088 | Debug | No media found on slide 47
2024-09-06 15:26:34.6088 | Debug | Starting feedback send
2024-09-06 15:26:34.6088 | Debug | Next triggered by OSC
2024-09-06 15:26:34.6088 | Debug | Event: SlideShowNextSlide
2024-09-06 15:26:34.6088 | Debug | Event: SlideShowNextClick
2024-09-06 15:26:34.6088 | Debug | No media found on slide 48
2024-09-06 15:26:34.6088 | Debug | Starting feedback send
2024-09-06 15:26:34.6793 | Debug | Resetting media data
2024-09-06 15:26:34.6793 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:34.6793 | Debug | by force
2024-09-06 15:26:38.3085 | Debug | Event: Window activate
2024-09-06 15:26:38.3085 | Debug | Event: SlideShowEnd
2024-09-06 15:26:38.3085 | Debug | Media feedback: stopped @ 0/0
2024-09-06 15:26:38.3085 | Debug | by force
2024-09-06 15:26:41.1744 | Debug | Opening log file: C:\Users\digma\AppData\Roaming\OSCPoint\logs\2024-09-06_oscpoint.log

Companion logs
log: You can view older logs in the configuration folder
24.09.06 15:36:13 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/3/6 pressed
24.09.06 15:36:13 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/3/6 released
24.09.06 15:36:18 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:18 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:20 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:20 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:27 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/1 pressed
24.09.06 15:36:27 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/1 released
24.09.06 15:36:28 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/2 pressed
24.09.06 15:36:28 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/2 released
24.09.06 15:36:29 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/3 pressed
24.09.06 15:36:29 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/3 released
24.09.06 15:36:40 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:40 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:42 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:42 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:43 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:43 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:44 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:44 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:45 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:45 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:45 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:46 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:47 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 pressed
24.09.06 15:36:47 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/2/7 released
24.09.06 15:36:52 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/3/7 pressed
24.09.06 15:36:52 Surface/Handler/streamdeck:A00NA32832E6KJ: Button 5/3/7 released

[phuvf]

@Marty-Masterjohn Thanks for the logs and description of the problem.

When the OSCPoint add-in starts (when you open PPT), it'll log some config information - can you send me a copy of this for both machines? Here's an example:

2024-09-07 09:36:20.1390 | Debug | ------------------------
2024-09-07 09:36:20.1640 | Info | OSCPoint v2.0.2.0 startup
2024-09-07 09:36:20.2810 | Debug | ------------------------
2024-09-07 09:36:20.2810 | Info | PowerPoint version: 16.0
2024-09-07 09:36:20.2830 | Info | PowerPoint build: 17928
2024-09-07 09:36:20.2830 | Info | Active path is set to: \Desktop\OSCPoint\
2024-09-07 09:36:20.3300 | Debug | Local port: 35551 | Remote host: 127.0.0.1:35550
2024-09-07 09:36:20.3460 | Debug | Starting feedback send

I also need to see the Companion configuration for both of the connections you have setup. Here's an example showing the main connection, but I need to see both:

[Marty-Masterjohn]

Sorry I was slow in responding...been in a show all week. PPT 1 24.09.11 11:55:01 log: Log cleared24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/v2/event add_in_startup24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/notes 24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/notes-utf8 24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/presentation/slides/count 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/presentation/name 24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/state edit24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/currentslide 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/builds/count 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/builds/position 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/builds/remaining 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/section/name 24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/section/index 124.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/v2/presentation {}24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/state stopped24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/duration 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/position 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/remaining 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/v2/files/enabled false24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/v2/files/activefolder \Desktop\OSCPoint\24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/state stopped24.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/duration 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/position 024.09.11 11:55:11 Instance/Wrapper/PPT_1: OSC message received: /oscpoint/slideshow/media/remaining 0 --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- PPT2 There was NO log generated when I started the PPT 2 machine. Marty Masterjohn DPS Sales & Rental, Inc. 612.991.1736 On Saturday, September 7, 2024 at 01:43:20 AM PDT, Nick Roberts ***@***.***> wrote: @Marty-Masterjohn Thanks for the logs and description of the problem. When the OSCPoint add-in starts (when you open PPT), it'll log some config information - can you send me a copy of this for both machines? Here's an example: 2024-09-07 09:36:20.1390 | Debug | ------------------------ 2024-09-07 09:36:20.1640 | Info | OSCPoint v2.0.2.0 startup 2024-09-07 09:36:20.2810 | Debug | ------------------------ 2024-09-07 09:36:20.2810 | Info | PowerPoint version: 16.0 2024-09-07 09:36:20.2830 | Info | PowerPoint build: 17928 2024-09-07 09:36:20.2830 | Info | Active path is set to: \Desktop\OSCPoint\ 2024-09-07 09:36:20.3300 | Debug | Local port: 35551 | Remote host: 127.0.0.1:35550 2024-09-07 09:36:20.3460 | Debug | Starting feedback send I also need to see the Companion configuration for both of the connections you have setup. Here's an example showing the main connection, but I need to see both: 127.0.0.1_8888_connections.png (view on web) — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>