Unable to Restore Backup from Old Mac on New Mac – Stuck on Loading
wroan92 opened this issue · 1 comments
Software
Pieces OS
Operating System / Platform
macOS
Your Pieces OS Version
PIECES_FOR_DEVELOPERS Version- 3.1.2
Early Access Program
- Yes, this is related to an Early Access Program feature.
Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.
I’ve recently switched to a new Mac and need to transfer all my snippets from the old Mac to the new one using Pieces. On the old Mac, I didn’t encounter any issues when performing a backup, and it always showed that the last backup was done just seconds ago with the cloud connected. However, on the new Mac, I’m experiencing several issues:
- Although the new Mac indicates that it’s connected to the cloud, it shows “Last update: 6 months ago” instead of the most recent backup.
- When attempting to restore the backup from the old Mac, the process fails to complete. The system remains stuck on “fetching” without any progress.
I have ensured that both Pieces and the desktop app are up-to-date with the latest versions. Despite this, I’m unable to load the backup into the new Mac, which prevents me from transferring my snippets.
@wroan92 I'm sorry your experiencing these issues with backup and restore, unfortunately I will need a bit more information here so it would be awesome to hop on a call and debug in realtime!
Here is a link to my calendar https://calendar.app.google/byeMDLC4NvAdNqvt9
Looking forward to chatting!