polonel/trudesk

Emails for Tickets

Closed this issue · 2 comments

mlunato47 commented

Is this a BUG REPORT or FEATURE REQUEST?:

  • BUG
  • FEATURE

What happened:
Emails for ticket creation or modification are not being sent out. Emails for password resets work and are being sent, but there are no emails being sent regarding tickets.
What did you expect to happen:
When a ticket is created or modified users/agents attached to the ticket would get an email update.
How to reproduce it (as minimally and precisely as possible):
Mailer is configured to use AWS SES and is connecting fine, password reset emails are bing sent no issues. The ticket emails just don't seem to work. Hosted on AWS EKS

Anything else we need to know?:

Environment:

  • Trudesk Version: Trudesk version 1.2.7
  • OS (e.g. from /etc/os-release):
  • Node.JS Version:
  • MongoDB Version:
  • Is this hosted on cloud.trudesk.io: No
suprematis commented

I use Postmark (postmark.io) and I get the same behavior. Emails are delivered when user requests a password reset, but not when a ticket is created or updated. I am the Notifications Template BETA feature.

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polonel commented

I am not able to reproduce it. I'm currently using Office 365 and sending to outlook.com & Gmail.

Let's ensure we have users set up to get the emails.

Trudesk will send an email when a ticket is created to everyone in the agent "Team" and any users set up in the "Customer Group" as "Send Notifications To"

Please verify this.

Another option is to enable NODE_ENV=development to show debug logs within the console. you should see something like this:

06-10-2023 13:01:20 [26876] debug: Sent [2] emails.