polonel/trudesk

Email polling not working most of the times and reply over email is not reflected on the portal

blakstrox opened this issue · 3 comments

blakstrox commented

Is this a BUG REPORT or FEATURE REQUEST?:

  • BUG
  • FEATURE

What happened:

  1. I am not able to poll emails from IMAP account. I can see that mails getting deleted from my mailbox but it is not showing up on the Ticket list.
  2. Also if I reply to an open ticket sometimes the email is not sent to the customer.
  3. Whenever customer reply directly over email instead of portal, it never shows in the portal
    What did you expect to happen:
    I need this email issue to be resolved
    How to reproduce it (as minimally and precisely as possible):
    Configure email polling and try to send an email to the configured email address and try to reply both sides.

Anything else we need to know?:

Log:
10-03-2023 10:11:15 [407] info: . .o8 oooo 10-03-2023 10:11:15 [407] info: .o8 "888 888
10-03-2023 10:11:15 [407] info: .o888oo oooo d8b oooo oooo .oooo888 .ooooo. .oooo.o 888 oooo
10-03-2023 10:11:15 [407] info: 888 888""8P 888 888 d88' 888 d88' 88b d88( "8 888 .8P' 10-03-2023 10:11:15 [407] info: 888 888 888 888 888 888 888ooo888 "Y88b. 888888.
10-03-2023 10:11:15 [407] info: 888 . 888 888 888 888 888 888 .o o. )88b 888 88b. 10-03-2023 10:11:15 [407] info: "888" d888b V88V"V8P' Y8bod88P" Y8bod8P' 8""888P' o888o o888o
10-03-2023 10:11:15 [407] info: ==========================================================================
10-03-2023 10:11:15 [407] info: trudesk v1.2.9 Copyright (C) 2014-2023 Chris Brame
10-03-2023 10:11:15 [407] info:
10-03-2023 10:11:15 [407] info: Running in: production
10-03-2023 10:11:15 [407] info: Server Time: Tue Oct 03 2023 10:11:15 GMT+0000 (Coordinated Universal Time)
10-03-2023 10:11:16 [407] info: Connected to MongoDB
10-03-2023 10:11:18 [407] info: SocketServer Running
10-03-2023 10:11:18 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:11:19 [407] info: Trudesk is now listening on port: 8118
10-03-2023 10:11:19 [407] info: trudesk Ready
10-03-2023 10:13:16 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:13:32 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:13:35 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:21:18 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:31:18 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)
10-03-2023 10:41:18 [407] error: connect ECONNREFUSED 127.0.0.1:143 - Error: connect ECONNREFUSED 127.0.0.1:143`

Environment:

  • Trudesk Version: 1.2.9
  • OS (e.g. from /etc/os-release): Docker
  • Node.JS Version: -
  • MongoDB Version: Latest image from Docker
  • Is this hosted on cloud.trudesk.io: No
github-actions commented

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

github-actions commented

This issue was closed because it has been stalled for 5 days with no activity.

second2falcon commented

This issue shouldn't be closed. Running into the same problem with multiple mailservers... Tried iCloud, Gmail, Exchange/Outlook/O365 and my own mailserver. All the same problem. Sending is fine, but receiving doesn't work.