Missing DEPOT nr. German combilabel
Closed this issue · 3 comments
Hi
I want to submit issue with printing German combilabel. There are possibilities that label is created without DEPOT nr. The problem can be that address is not correct and POSTNL cannot resolve DEPOT nr. But at the same time the system create the label. As far I know the DEPOT nr is required on the shipping be delivered. If DEPOT is missing POSTNL is simple retuning back the shipment (return process take 2 weeks buu).
I had discussion with tech support POSTNL and they told me, that system required that street name and house number to exist. Then DEPOT name can be resolved. In case DEPOT name is not resolved it means address is not correct. He told me that they can do nothing to help us. We need to validate address not them. So I am thinking now, why the label is create in case address is wrong. I think in the moment system cannot resolve DEPOT name, it should return error. This can be done in similar way to the error: House nr not correct. This error occurred if you want to create label to the address where there is no space between street name and house nr. Unfortunately POST NL support told me that it is not their problem and they cannot help.
We have some cases that customer provide company name in address field together with street name (it happen a lot for amazon DE) In this case we have label without DEPOT. Amazon if created in the way that connector AMZON <->magento cannot discover when customer fill the street name or company name. So the only solution is HARD. We need manual process of the shipping for amazon, cannot run auto process I need to verify all orders from amazon.
Proposition of the solution:
As far I know DEPOT name is required to be on the shipping label. So in case system cannot resolve DEPO name there should be no label just ERROR. Can you do something about it, please? Please see example of the label without DEPOT nr:
Thanks!
Piotr
Hey Piotr,
What i can do is try and test this and see if i'm able to get this problem clear. Normally it's up to PostNL to decide if they want us to do research, but i can make an exception and take a look for about an hour. Because i agree that might be something that needs to be fixed.
If you can contact us trough servicedesk@tig.nl with login information for the staging environment we can take a look. After testing we will give you an update if we can fix it or if we need to do more research.
Looking forward to your message.
Kind regards,
Jasper
TIG
Hi Piotr,
Yes i can give you that, but can you send me an e-mail on servicedesk@tig.nl? So i can reply to you with the information you need. Or if you don't mind sharing your e-mailaddress here i will send you our ip by e-mail.
Kind regards,
Jasper
TIG